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Automatically translated from French. View the original offer
Job Title Responsable Qualité (F/H) – Antananarivo Join a team dedicated to customer relationship excellence! Who are we? Concentrix is an international company with operations in more than 70 countries. Specialists in improving the customer experience and optimizing business processes, we help companies to transform themselves and achieve excellence, in an inclusive, collaborative and innovative environment. Your mission as Quality Manager Your main role will be to drive and animate the quality approach of the activity, ensuring compliance with customer requirements and the continuous improvement of performance, in a telecom environment. You will be responsible for structuring and facilitating the quality process of the activity: follow-up of the action plans, animation of the quality bodies and participation in the management committees Supervise the team in charge of quality and contribute to its selection, training, development and evaluation of its performance, in accordance with the policies of the organization and the requirements of the clientEvaluate the effectiveness of the quality measures and collaborate with the various stakeholders in the definition. Ensure compliance with customer quality requirements and standards Develop strong working relationships with key internal stakeholders and foster a culture of continuous improvement Support projects in the preparation of customer audits and support teams in the use of quality tools and methods Train and sensitize managers to quality approaches, standards, good practices and processes of continuous improvement Coordinate actions with Training and Operations To ensure consistency between the processes we offer. Here are the unique benefits we offer to recognize your contribution: A 40-hour CDI contract per week. A premium that varies according to your results. Complementary health insurance from your 6th month of integration Access to the canteen and staff transport Optimal working conditions Continuous training for the development of your skills. A work environment that values the quality of life at work. Prospects for professional development. We are looking for Talents who have a solid experience of at least 2 years in the management and management of Quality. A first experience in the telco sector would be a real asset A natural aptitude for leadership and team management A dynamic, proactive and solution-oriented spirit, with a strong culture of continuous improvement Strong analytical and performance management skills An ability to work cross-functionally with Operations, Training and the various stakeholders Our recruitment process Individual interview with a member of the recruitment team Review the profile according to our internal test tools Ready to take on this challenge? Join the Concentrix adventure, where innovation and customer satisfaction meet! Sector: IT Services and IT Consulting
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📋 Missions principales Job Title Responsable Qualité (F/H) – Antananarivo Rejoignez une équipe dédiée à l’excellence de la relation client . Qui sommes nous . Concentrix est une entreprise internationale implantée dans plus de 70 pays. Spécialistes de l’amélioration de l’expérience client et de l’optimisation des proc
📋 Missions principales Job Title Responsable Qualité (F/H) – Antananarivo Rejoignez une équipe dédiée à l’excellence de la relation client . Qui sommes nous . Concentrix est une entreprise internationale implantée dans plus de 70 pays. Spécialistes de l’amélioration de l’expérience client et de l’optimisation des proc
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Nous recherchons un responsable qualité pour piloter le système de management qualité de notre activité BPO et front office. Le poste couvre la structuration, la mise en œuvre et le maintien des démarches de certification ISO. Vous définissez la politique qualité liée à la production en coordination avec la direction,