Carbon Excellence Country Coordinator, Kinshasa

Carbon Excellence Country Coordinator, Kinshasa Organization: BURN Manufacturing (BURN) Country: Democratic Republic of Congo City: Kinshasa Office: BURN in Kinshasa Kinshasa-DRC, Kinshasa-DRC, Congo, The Democratic Republic of the Full Time Mid Level About the Role The Carbon Excellence Country Coordinator is responsible for ensuring the integrity, performance, and verification readiness of BURN's biomass carbon projects in DRC. The role leads the execution of a data-driven Carbon Excellence framework that safeguards carbon issuance through strong monitoring systems, high-quality operational data, and proactive risk management. The role also drives distribution quality excellence by ensuring customer targeting, onboarding quality, geographic coverage, and sales execution are aligned with carbon methodology

requirements and sustained stove usage outcomes. Key Responsibilities 1. Carbon Performance & Project Integrity Own carbon performance across biomass carbon projects in DRC Track and manage key carbon integrity metrics, including, customer reachability for monitoring and verification activities, stove-to-customer match accuracy, verified stove usage and sustained adoption Identify early warning signals and provide structured performance and risk reporting to leadership. ffFtOcc DLg4g0 2. Customer Targeting, Distribution Quality & Market Integrity Ensure distribution adheres to customer eligibility criteria aligned with carbon methodology requirements. Monitor distribution quality metrics, including customer profile compliance, geographic targeting accuracy, sales and onboarding quality Identify and correct deviations such as out-of-scope customer acquisition, or weak targeting practices. Ensure distribution quality supports sustained stove usage and long-term carbon performance, not just sales volumes. Monitor adherence to SOPs and drive continuous process

Expérience

improvement 3. Market Insights, Customer Experience & Cross-Functional Alignment Ensure targeting approaches, carbon strategies, and customer engagement initiatives are adapted to local market realities and customer needs. Partner with Customer Experience, Commercial, and Product teams to improve customer satisfaction, product-market fit, adoption, sustained usage, and long-term customer engagement. Act as the voice of the customer by identifying barriers to adoption, usage, retention, reachability, and overall customer satisfaction, and translating customer feedback and field insights into actionable improvements. Monitor customer onboarding quality to ensure customers understand product usage, maintenance, financing obligations, and available support channels, and address experience gaps that may affect sustained usage or verification outcomes. Lead customer and carbon messaging initiatives and support

Formation / Diplômes

training for field teams to strengthen customer education, onboarding quality, and long-term stove adoption 4. Digital Monitoring Systems & Data Integrity Support implementation of digital monitoring tools and field data collection systems. Ensure accuracy, completeness, and integrity of data across all sales, customer acquisition, and monitoring processes. Validate datasets for completeness, consistency, and traceability. 5. Risk Management & Corrective Actions Lead structured root cause analysis across operations, monitoring, data, and distribution. Develop and implement corrective action plans with clear ownership and timelines. Track effectiveness of interventions and ensure systemic resolution of recurring issues. 6. Continuous Improvement Promote a culture of data integrity, quality, accountability, and customer-centric execution. Drive process optimization initiatives to improve operational efficiency and verification readiness. Champion a customer-first culture across all field and operational teams. Skills & Requirements Bachelor's degree in business, Engineering, Statistics, Economics, Environmental Science, Data Science, or related fields. Minimum 4-5+ years of experience in operations, customer experience, commercial excellence, quality assurance, carbon projects, or related functions. Proven experience driving performance improvements through data analysis, root cause problem-solving, and cross-functional

collaboration. Strong analytical skills with experience using data to identify risks, generate insights, and support decision-making. Demonstrated ability to influence stakeholders and drive accountability without direct authority. Customer-centric mindset with experience translating customer insights into operational or business improvements. Experience in clean cooking, carbon markets, climate finance, development programs, or last mile distribution environments. Willingness to travel locally and conduct regular field visits to support monitoring, quality assurance, customer engagement, and continuous improvement initiatives. Kindly share your CV in English Qualified Female Candidates encouraged to Apply BURN does not charge a fee at any stage of the recruitment process (application, interview, meeting,

processing, training, or any other fees). Tags carbon finance carbon removal climate finance emissions reduction environmental sustainability Skills Data Analysis Stakeholder management Customer Engagement Risk Management Process Optimization The recruiting organization, BURN Manufacturing (BURN), has not specified a closing date for this vacancy or continues to list jobs after their stated closing date. Because such positions may remain open, they are listed here until removed from the recruiting organization's website. Click the button below to verify its current status. More Information and Application Details UNjobs Association of Geneva Not an official document of the United Nations Privacy Policy | Cookie Policy