LE

Technician Support Helpdesk -ref:#TS051026

Learn & Progress
📍 AntananarivoCDI🗓️ about 1 month ago

Job Description

Antananarivo
CDI

Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.

Automatically translated from French. View the original offer

Experience

The IT Support Technician provides technical assistance to users in order to guarantee the continuity and performance of IT services. He intervenes on incidents and requests related to workstations, applications and infrastructures, while ensuring a quality service and an optimal user experience. A privileged interface between users and technical teams, it plays a key role in solving everyday IT problems and contributes to the continuous improvement of internal tools and procedures.

Main duties

  • Provide level 1 and 2 support to users: diagnosis, resolution or escalation of incidents
  • Manage requests and incidents via a ticketing tool (Freshdesk)
  • Create and manage user accounts (mail boxes, access to applications), Office 365 knowledge, Sharepoint)
  • Remotely intervene on problems related to messaging, network connections, security of the workstations
  • Follow internal procedures and contribute to updating the knowledge base
  • Ensure a good level of service and user satisfaction

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Career advice powered by Taf4All

Your safety comes first — read before you go

Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.

  • •Never pay any amount of money — for a file, a training, a uniform, or an interview. A real employer never asks the candidate to pay.
  • •Never send a photo of your ID card, passport, or banking details before you have physically verified the employer exists.
  • •Always meet in a public place, during the day — never an isolated address, a private home, or a location you cannot verify in advance.
  • •Tell a relative or friend exactly where you are going, with whom, and at what time — and share your live location if possible.
  • •Search the company name online before going: a real business has a trace (website, reviews, other employees, an official address).
  • •A salary that is far above the market rate for the position and the city is a red flag — be extra cautious.

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