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The IT Support Technician provides technical assistance to users in order to guarantee the continuity and performance of IT services. He intervenes on incidents and requests related to workstations, applications and infrastructures, while ensuring a quality service and an optimal user experience. A privileged interface between users and technical teams, it plays a key role in solving everyday IT problems and contributes to the continuous improvement of internal tools and procedures.
Main duties
Provide level 1 and 2 support to users: diagnosis, resolution or escalation of incidents
Manage requests and incidents via a ticketing tool (Freshdesk)
Create and manage user accounts (mail boxes, access to applications), Office 365 knowledge, Sharepoint)
Remotely intervene on problems related to messaging, network connections, security of the workstations
Follow internal procedures and contribute to updating the knowledge base
Ensure a good level of service and user satisfaction
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Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
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🎓 Formation / Diplômes Nous recherche UN(e) Technician(NE) Support Roseau pour assurer LE support technique complete et la section integral DES incidents et demands Roseau transmit par less clients professionals. Vote rôle consist era à diagnostiquer, sure et resource CES incidents Dans LE respect strict DES engagemen