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Automatically translated from French. View the original offer
As part of the strengthening of its activities, our recruitment firm is looking for an Operations Manager on behalf of one of its partners. This strategic position, attached to the Directorate, aims to ensure optimal coordination of operational activities, the quality of services offered to clients, as well as strict compliance with procedures and risk control.
Job Title: Head of Operations / Chief Operating Officer (M/F) Sector of activity: Microfinance / Banking Level of study required: Bac+3 (License) minimum
Years of experience required: 2 to 3 years minimum Hierarchical link: Management of the institution Missions and Responsibilities The incumbent of the position will oversee all operational activities of the institution. Its main missions are structured around the following axes: Supervision and Operations Management Supervise all the daily activities of the agency or service points. Monitor compliance with internal procedures and policies. Oversee the process of processing credit files and check their quality before transmission for validation. Credit Tracking and Recovery Track disbursements and repayments of credits. Ensure strict compliance with terms and repayment deadlines. Participate in the risk analysis of credit transactions. Monitor outstanding amounts and actively contribute to the implementation of collection actions. Management and Management of Performance Control the execution of activities and achievement of objectives. Analyze the gaps between objectives and results achieved. Organize regular points with teams to identify challenges and operational needs. Assess the performance of employees and contribute to their upskilling. Internal Control and Compliance Ensure compliance with internal rules, procedures and professional discipline. Identify operational risks and contribute to their prevention. Participate in the implementation of necessary corrective actions.
Profile and skills sought
Diploma: ÊHold at least one Bac+3 in Finance, Banking, Microfinance, Management, Accounting, Business Administration or similar field. Experience: Must have at least 2 years of professional experience in the microfinance sector. Technical skills Good knowledge of the overall functioning of a microfinance institution. Control of credit, savings and cash operations. In-depth knowledge of management and internal control procedures. Ability to analyze and interpret performance indicators (KPIs). Good command of office tools, including Microsoft Excel. Personal qualities Demonstrated leadership and ability to lead a team. Sense of organization and great professional rigor. Analytical skills and decision-making capacity.
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