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CDI30 days ago

Customer Care Representative at Aviation Handling Company (NAHCO Aviance)

Entreprise
Nigeria
Salary N100,000

Job Description

Customer Care Representative at Aviation Handling Company (NAHCO Aviance) - April 21, 2026

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Customer Care Representative at Aviation Handling Company (NAHCO Aviance) ⏲ Apr 21, 2026, 3:24 PM ⋕ View all Customer Service jobs

Establish in 1979, the Nigerian Aviation Handling Company (NAHCO Aviance) provides aviation cargo, aircraft handling, passenger facilitation, crew transportation, refuelling and aviation training services from its base at Murtala Muhammed International Airport. NAHCO Aviance serves over35 airlines throughout seven airports across Nigeria, handling approximately 70% of domestic and foreign airlines operating into the country.

In 2005, NAHCO Aviance was privatised and listed on the Nigerian Stock Exchange in 2006. Air France and Lufthansa both have acquired stakes in the company.

We are recruiting to fill the position below:

 

Job Title: Customer Care Representative

Location: Ikeja, Lagos

Employment Type: Full-time

Responsibilities

Manage large amounts of incoming phone calls.

Generate sales leads.

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Keep records of customer interactions, process customer accounts and file documents.

Follow communication procedures, guidelines and policies.

Take the extra mile to engage customers.

Identify and assess customers’ needs to achieve satisfaction.

Build sustainable relationships and trust with customer accounts through open and interactive communication.

Provide accurate, valid and complete information by using the right methods/tools.

Meet personal/customer service teamsales targets and call handling quotas.

Salary

N100,000 - N120,000 / month.

[Click the Apply button below to see the contact details]

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