Customer Service Representative at Clinix Healthcare Nigeria

Customer Service Representative at Clinix Healthcare Nigeria April, 2026 | MyJobMag

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Customer Service Representative at Clinix Healthcare Nigeria

View Jobs in Healthcare / Medical /

View Jobs at Clinix Healthcare Nigeria

Posted: Apr 23, 2026

Deadline: Not specified

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Clinix is leading diagnostic services provider offering a full range of diagnostic and a host of remedial solutions. Clinix is equipped with all modern diagnostic amenities of international standards; we are known for our ability to present accurate results at reasonable rates, with quick turnaround times.

Read more about this company  

Customer Service Representative

Job Type Full Time

Qualification BA/BSc/HND , OND

Experience 1 - 2 years

Location Lagos

City Badagry

Job Field Customer Care, Success and Service  

Clinix Healthcare is seeking a professional, friendly, and customer-focused Customer Service Representative to join our team at the Badagry branch. The ideal candidate will be responsible for delivering excellent service to patients, handling enquiries, and ensuring a positive experience for all clients.

Responsibilities

Welcome patients and visitors in a warm, professional, and courteous manner.

Handle inbound enquiries via phone, email, or in-person regarding services, appointments, pricing, and procedures.

Schedule and confirm patient appointments accurately using the hospital management system.

Provide accurate information about laboratory tests, radiology services, consultations, and other healthcare offerings.

Manage patient complaints and escalate complex issues to the appropriate supervisor.

Update patient records and ensure proper documentation of all interactions.

Process payments, issue receipts, and assist with billing enquiries.

Collaborate with clinical and laboratory teams to ensure seamless patient flow and service delivery.

Maintain a clean, organized, and welcoming front desk/reception area.

Adhere to patient confidentiality, data protection, and organizational policies at all times.

Requirements & Skills

Excellent communication and interpersonal skills with a friendly and empathetic approach.

Strong customer service orientation and problem-solving abilities.

Ability to handle pressure and multitask in a fast-paced healthcare environment.

Proficient in the use of computers and hospital management/CRM software.

Good attention to detail and record-keeping skills.

Ability to speak English fluently (knowledge of local languages is an advantage).

High level of integrity, professionalism, and confidentiality.

Qualifications

Minimum of OND / HND / Bachelor’s degree in any relevant field (Mass Communication, Business Administration, or Social Sciences preferred).

At least 1–2 years of experience in customer service, reception, or front desk role (healthcare experience is an added advantage).

National Youth Service Corps (NYSC) completed (where applicable).

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Method of Application

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