AB
Chargé Formation et Qualité pour le Département CALL -réf:CFQ / 2026-09-11
CDIabout 2 months ago
Job Description
Antananarivo
CDI
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Automatically translated from French. View the original offer
Education / Qualifications
In full growth, we are looking for a Training and Quality Manager who will have the main mission to take charge of the training course and follow the quality part of the files entrusted to him.
Main duties
Education: Ensure the upskilling of new employees; Ensure ongoing training to maintain the level of competence of employees already in place; Communicate the instructions of the company or the CDO to employees; Identify training needs; Contribute to the promotion process. Quality: Evaluate employees according to the quality standard put in place; Prepare quality assessments; Analyze the quality results of the project and define the action plans to be put in place; Enforce processes and standards in terms of quality.
Candidate profile
A person with great relational ease; An autonomous person; A rigorous person; A person with active listening; A person with a very strong sense of communication; A person with experience in the field of training;
Experience
A person with experience in the field of customer relations; A person with a very good level of French; A person who is comfortable in training and accompaniment ABL OUTSOURCING recruits: Training and Quality Manager for the CALL Department, CDI, at ABL Outsourcing IvatoAntananarivo, Madagascar. Duties Education: Ensure the upskilling of new employees; Ensure ongoing training to maintain the level of competence of employees already in place; Communicate the instructions of the company or the CDO to employees; Identify training needs; Contribute to the promotion process. Quality: Evaluate employees according to the quality standard put in place; Prepare quality assessments; Analyze the quality results of the project and define the action plans to be put in place; Enforce processes and standards in terms of quality. Candidate profile A person with great relational ease; An autonomous person; A rigorous person; A person with active listening; A person with a very strong sense of communication; A person with experience in the field of training; A person with experience in the field of customer relations; A person with a very good level of French; A person who is comfortable in training and accompaniment
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Your safety comes first — read before you go
Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
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