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Description We are looking for a Customer Relationship Manager B 2 B to support the deployment of business and customer orders Companies or Operators. You ensure the coordination of production processes, the follow-up of contractual commitments and customer relations on your perimeter, in a telecom and IT environment. Profile SearchedBac +2 telecommunications, computer or equivalent domain. Minimum 2 years of experience in a similar position, ideally in telecoms or IT. Good ability to organize and manage priorities. Technical knowledge in computers, systems and networks. Ability to coordinate multiple interlocutors and processes. Very good communication in French and English. Flexibility in working hours. Ensure the deployment of business and customer orders in compliance with contractual commitments. Coordinate the various stakeholders and processes necessary to fulfill orders. Monitor deployments and ensure compliance with defined deadlines and constraints.Be the customer’s interlocutor within its scope of responsibility. Track requests, identify blocking points and coordinate their resolution. Coordinate several complex processes in a project environment. Organize and facilitate exchanges between the different teams involved. Ensure the reporting and monitoring of the progress of activities. Ensure clear and transparent communication with customers and internal teams. Comply with procedures, regulatory constraints and service commitments. Technical skills Knowledge of telecom and IT environments. Good understanding of computer systems and networks. Knowledge of service or solution deployment processes. Mastery of office tools and activity monitoring. Good ability to monitor, report and coordinate projects. Fluency in French and English, both orally and in writing. Excellent sense of organization and time management. Good relationship and customer orientation. Ability to collaborate with different interlocutors. Rigor and transparency in the monitoring of activities. Determination and motivation. Responsiveness and ability to manage priorities. Flexibility and adaptability. Team spirit and sense of responsibility.
Sector: Telecommunications and IT Services and IT Consulting
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