IT Officer (x1)

VACANCY ANNOUNCEMENT Concern Worldwide is an Irish-based non-governmental, international, humanitarian organization, dedicated to the reduction of suffering and working towards the ultimate elimination of extreme poverty in the world’s poorest countries. Concern is currently recruiting the below post: Job Code: 26-016-RH ( You must quote this code on your application) Job Title: IT Officer (x1) Location: Monrovia, Montserrado County Reporting To: Operation Director Contract duration: Fixed Term Role Requirement: Based in Monrovia. Internal travel to Buchanan and all Programme Field Office locations, as needed. About Concern: Established in 1968, Concern is a non-profit, non-governmental humanitarian organization, dedicated to the reduction of suffering and the ultimate elimination of extreme poverty in the world’s poorest countries. Concern’s vision, our mission, and our work are all defined by one goal – ending extreme poverty, whatever it takes. Concern strives for a world free from poverty, fear, and oppression. Our culture is values-driven, and we believe that our people are central to all that we do and are key to delivering on our goal of Reaching the Furthest behind First. We are committed to ensuring a workplace where everybody feels valued and is enabled to succeed in their work and contribute to delivering on our mission. Job Purpose: Provide day-to-day IT support to staff at the head office and all field offices, including remote support and field visits when necessary. Support the effective use of Concern Worldwide’s Microsoft cloud-based ICT environment and Starlink internet services and manage ICT asset tracking and management. Core Responsibilities: IT Infrastructure Maintenance Install, configure, and maintain computers, printers, and other peripherals. Maintain all computers and accessories in the Monrovia head office and field offices to minimise disruption and maximise service life. Design and maintain a tracking system for all ICT repairs and maintenance issues Install, update, and troubleshoot approved software applications and support users with Microsoft 365 services. Support the serverless office environment by assisting staff with SharePoint, OneDrive and Teams for document storage, sharing and collaboration; no local file, domain controller or backup server administration is required. Check device enrolment and compliance status in Microsoft Intune, address initial issues, and escalate policy, identity, or security concerns with the Regional ICT Advisor through the Dublin Helpdesk promptly. Security and Compliance To configure and install all ICT equipment, ensuring computers are joined to Microsoft Entra ID and enrolled in Microsoft Intune in line with Concern Worldwide standards. To ensure the use of Concern Worldwide compliance software application on all Concern computers To ensure the security and safety of IT equipment To ensure the security of wireless access keys and administrative passwords To respond to day-to-day ICT issues and challenges, including computers, Intune-enrolled devices, Microsoft 365 applications, SharePoint, OneDrive, printing, networking, Starlink internet, e-mail and phone systems, and take appropriate corrective action. Ensure that relevant issues or problems are escalated/ raised to the Regional ICT Advisor as the first entry point, with subsequent creation of the service ticket on the Dublin Helpdesk in a timely manner To monitor Starlink connectivity and liaise with the Regional ICT Advisor for any Starlink support as appropriate on internet service matters affecting any Concern office. Monitor local network and internet connectivity for unusual activity and promptly escalate suspected security incidents through the approved Concern Worldwide support channels. Ensure devices remain compliant, up to date and protected through Microsoft Intune and other approved Concern Worldwide security and compliance tools. Ensure compliance with relevant IT policies, procedures, and regulations. Support staff to store organisational data only in approved Microsoft cloud services and to follow access, sharing, data protection and informationsecurity requirements. Identify potential systems gaps in ICT hardware and software and make appropriate recommendations Promote and support an agreed information structure in SharePoint and Teams so that authorised staff can access relevant documents. Ensure the stability and security of local office networks, including routers, switches, wireless access points and firewalls, and escalate advanced configuration issues when required. Project Management Assist in the planning and implementation of IT projects, including system upgrades and new technology deployments. Preparation of reports from each trip showing progress and outcomes against trip TORs Assist the Concern Worldwide Liberia Purchase Committee in ensuring that all ICT equipment purchased is in compliance with the standards set by Dublin IT To provide backup and support on general issues of power management, generators and UPS issues, as well as technical support on solarisation projects. In collaboration with the Logistics managers and HQ DiRTTrAC manager, provide support in updating the data in the DiRTTrAC, ensuring codes, locations and names. Provide technical support with any issues arising with the DiRTTrAC or the DDGs and report back to and engage the support from HQ DiRTTrAC manager when required To train Concern Liberia staff on the effective and secure use of Concern ICT applications, including Microsoft 365, SharePoint, OneDrive and Teams, and undertake field visits when necessary to provide support, coaching or training. To support in preparing and sending documents for e-signature Ensure timely data/internet monthly subscriptions for staff and modems in the residences of international staff and field offices, and any other subscription in collaboration with the Admin HR Supervisor (who is responsible for updating the staff database) and the Procurement Officer (responsible for the procurement/management of contracts related to this) Support with graphic design and printing of print messages or materials when required All staff are responsible for upholding and promoting Concern’s values, including our workplace equality, diversity and inclusion, and safeguarding values. All staff are required to participate and contribute as necessary towards Concern’s emergency response as and when required. Responsible for upholding and promoting Concern Liberia’s environmental policies and strategies Help Desk Management Manage and prioritise help desk tickets to ensure timely resolution of issues. Provide day-to-day technical support to staff, troubleshooting computers, approved software, Microsoft 365 services, Intune-enrolled devices, printing, local networks and Starlink connectivity. Maintain accurate records of all help desk tickets, including the nature of the problem, resolution steps, and time taken to resolve. Train staff on the use of new software and hardware, as well as IT best practices. ASSETS MANAGEMENT: Assets tagging and coding into the assets database Asset issuance and transfer documentation when required and authorised Regular updating and monitoring of the assets database Asset disposal in line with donor requirements, ensuring the complete process is correctly adhered to and documented. All IT assets for disposal (not donation or sale) to be done so using a reputable e-waste disposal company On receipt of list of assets to be donated, prepare relevant donation documents and assets for donation and file documents accordingly Liaise with the field offices on a regular basis to update the assets database Immediately record a new asset when procured or received as a Concern Worldwide own asset Report to the Operations Director immediately on any issue beyond your control Share the asset management mid-year and end of year with the Operations Director Make sure the assets database (Tiger Asset) is accurate and maintained on a regular basis Setting up staff’s printing accounts and other ICT work as required Others Responsible for upholding and promoting Concern’s values, including our workplace equality, diversity and inclusion, and safeguarding values. Required to participate and contribute as necessary towards Concern’s emergency response as and when required. Responsible for upholding and promoting Concern Liberia’s environmental policies and strategies Required to support the Operations Director in building the capacity of National Implementing Partners, especially on IT-related matters. Role Requirements Minimum of a degree in Information Technology or related fields. Minimum of 3 years of relevant experience in Information Technology. Relevant hands-on experience supporting Microsoft 365 cloud services, Microsoft Entra ID, Microsoft Intune, SharePoint, OneDrive, Teams and modern endpoint devices is highly desirable. Work closely with the Regional ICT Advisor and Dublin Helpdesk to resolve technical issues that require escalation. Supervisory management and interpersonal skills, with at least 2 years managing staff. High-quality written and verbal communication skills; excellent networking and negotiating skills; the ability to maintain confidentiality; good attention to detail and demonstrated ability to deliver on work objectives to a high quality and on a timely basis are all essential competencies for this role Experience in working in the development or humanitarian sector would be preferred. Working knowledge of Microsoft 365 applications and services, including Word, Excel, Outlook, Teams, SharePoint and OneDrive. Practical knowledge of supporting Microsoft Entra ID-joined and Microsoft Intune-enrolled devices, cloud-based collaboration services, endpoint compliance and Starlink-supported office connectivity. Competencies: Candidates are expected to demonstrate abilities in the following priority competency areas: Managing Yourself Planning and decision-making Individual leadership Creativity and innovation Communication and working with others Influence, advocacy and networking Delivering results Change We encourage all eligible candidates, irrespective of gender, ethnicity or origin, disability, political beliefs, religious beliefs, sexual orientation, or socioeconomic status to apply to become a part of the organization. Concern is against all forms of discrimination and unequal power relations and is committed to promoting equality. If this role sounds right for you, please apply with your CV and cover letter. We will respond to every applicant. Please be aware we may offer positions before the closing date. Concern reserves the right to interview and select the chosen candidate before closing date for receipt of applications, so early application is strongly recommended. If you have any concerns about our recruitment process and need particular assistance – for example if you have a disability e.g. a hearing impairment – please let us know and we will do our best to respond to your needs.

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