Service Desk Officer at Filmhouse Cinemas Limited

Filmhouse Limited is a dynamic film exhibition company. Our expertise are in the areas of:
(A) Cinema operation: we Manage sites; Own sites
(B) Consultancy for cinema development: Design; Fit-out; Cinema project management

## 🧠 Profil recherché
(C) Film Distribution: Rights Aquisition; Booking into cinemas; content development Read more about this company Service Desk Officer Job Type Full Time Qualification BA/BSc/HND Experience Location Lagos Job Field Administration / Secretarial   Job Summary Provide 1st level IT support for all IT support group and escalate where necessary. Carry out safety checks, daily  on computers hardware and maintain computer systems and networks. Troubleshoot systems and network issues, diagnosing and fixing hardware or software faults replace parts as required, provide support, including procedural documentation and relevant reports. Set up new users' accounts and profiles and deal with password issues on Active Directory (AD) Install and configure computer hardware operating systems and applications. Follow diagrams and written instructions to repair a fault or set up a system. Maintain IT Documentation (IT asset/inventory management.) Regular interactions with staff via emails, phone calls and face-to-face, to help set up systems or resolve issues. Escalate Advanced Cases i.e. Tier 2 and Tier 3 support Troubleshoot systems and network issues, diagnosing and fixing hardware or software faults Qualifications BSc/HND/OND in a Technical related field In-depth knowledge of hardware and software Up-to-date knowledge of the latest IT and software trends Strong customer service ethos Ability to work well with people Strong communications skills Excellent organisational skills Ability to quickly establish good working relationships with clients Willingness to sometimes work odd hours Patience Logical reasoning Check how your CV aligns with this job Method of Application Interested and qualified? Go to Filmhouse Cinemas Limited on jobs.smartrecruiters.com to apply Build your CV for free. Download in different templates.