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Automatically translated from French. View the original offer
We are looking for UN Technician Support Roseau to ensure the complete technical support and the integral section of incidents and requests Roseau transmitted by our professional customers. Your role will consist of diagnosing, safe and resource these incidents in strict compliance with service commitments (SLA), in collaboration Alec the technical teams degrees. The ideal profit must Eyre titular of a diploma of Nivea BAC+3 in Informative, Roseau, Telecommunications of Information Systems, and proof of one professional experience from 1 to 3 and in support Roseau, (suggestion limit fetched) (suggestion limit fetched) technical customer service, (suggestion limit fetched) an internship (suggestion limit fetched) (suggestion limit fetched) a (comparable suggestion limit fetched). One solid expertise in LAN/WAN Roseau and telecoms technologies is essential, ANSI EU’one branded customer orientation and one ability to interalar Alec DES equips at Michelle Internationale.
The main responsibilities influence the management of complex technical incidents reported by customers, the registration and qualification of requests, the realization of in-depth diagnoses to identify their causes, ANDI Que LE (suggestion limit reached) (suggestion limit reached)’ à (suggestion limit reached). Vows Sears amends to coronate Alec’s interventions the technical team differences, how internationally, while ensuring one transparent communication and regular Alec’s clients (suggestion limit fetched) the (suggestion limit fetched) files. Respect for ALS and resolution processes defines ANSI’s contribution to the continuous improvement of support methods and tools, front also parts of Los missions. One Valle proactive technologize ON architectures and innovations Roseau will be encouraged. On a technical level, it is possible to achieve LAN/WAN, ANSI and ADSL technologies, SDS, FTTH, RTC and SIP, as well as extensive recognitions in telecommunications and Roseau infrastructures. The ability to use diagnostic and analyze tools Roseau, ANSI that methods incident resolution structures, is required. One bone understanding OF the section processes of the incidents and ALS, couple to one impeccable marine From the French to the oral and the script, is also necessary. Concepts of technical angles second an about appreciate. Finally, Vows Degree Free Prove of ONE Excellent Sense of Customer Service, Strong Ancient Capabilities and Problem Resolution, ANSI Que d’one Communication Claire et Persons Sector: Customer Service
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Nous recherche UN(e) Technician(NE) Support Roseau pour assurer LE support technique complete et la section integral DES incidents et demands Roseau transmit par less clients professionals. Vote rôle consist era à diagnostiquer, sure et resource CES incidents Dans LE respect strict DES engagements de service (SLA), en collaboration Alec l’s equips techniques degrees. Le profit ideal doit Eyre titular d’un diploma de Nivea BAC+3 en Informative, Roseau, Telecommunications of Systems d’Information, et justifier d’one experience professionally de 1 à 3 and en support Roseau, (suggestion limit reached) (suggestion limit reached) service client technique, (suggestion limit reached)’un stage (suggestion limit reached) (suggestion limit reached) un (suggestion limit reached) comparable. One expertise solid en Roseau LAN/WAN et en technologies telecoms est indispensable, ANSI EU’one orientation client marquee et one aptitude à interalar Alec DES equips à l’Michelle Internationale.
Les principals responsibilities influent lap rise en charge DES incidents techniques complexes signals par less clients, l’enregistrement et la qualification DES demands, la realization de diagnostics approfondis pour en identifier less causes, ANSI Que LE (suggestion limit reached) (suggestion limit reached) (suggestion limit reached)’à (suggestion limit reached) (suggestion limit reached). Vows Sears amend(e) à coroner l’s interventions Alec l’s differences equips techniques, comment à l’international, tout en assurance one communication transparent et reguline Alec l’s clients (suggestion limit reached) l'(suggestion limit reached) (suggestion limit reached) dossiers. Le respect DES SLA et DES processes de resolution defines, ANSI Que la contribution à l’amelioration continue DES methods et utils de support, front regalement parties de Los missions. One Valle technologize proactive SUR l’s architectures et innovations Roseau sera encourage. Sur LE plan technique, vows degree matrices l’s Roseau LAN/WAN, ANSI Que l’s technologies ADSL, SDS, FTTH, RTC et SIP, tout en passant DES reconnaissances approfondies en telecommunications et infrastructures Roseau. La capacity à utilizer DES utils de diagnostic et d’analyze Roseau, ANSI Que DES methods structures de resolution d’incidents, est require. One bone comprehension DES processes de section DES incidents et DES SLA, couple à one marine impeccable Du Français à l’oral et à l’script, est regalement necessary. Des notions d’angles technique second un about appreciate. Enfin, vows degree free prove d’UN excellent sens Du service client, de solids capacities antiques et de resolution de problems, ANSI Que d’one communication Claire et persons Secteur : Customer Service
Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
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