T4
Responsable chargee clientele ,qualité, suivi et service apres vente
CDI4 months ago
Alerte Vigilance Taf4All
IMPORTANT: This is a direct offer. Be extremely careful. Never pay any fees (application processing fees) to get a job. Stay vigilant.
Job Description
Abidjan
CDI
Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
Automatically translated from French. View the original offer
[ABOUT THE COMPANY]
ALIWAX, African brand of luxury handbags, strengthens its customer service and recruits four profiles for positions based in Abidjan, Cocody Angré.
[OPEN POSITIONS]
- 3 agents call center / customer service
- 1 customer service manager
[DUTIES — CUSTOMER SERVICE AGENT]
- Respond to calls and messages from customers with kindness and professionalism
- Inform and support customers before and after their purchases
- Track orders, deliveries and complaints
- Quickly find solutions to the difficulties encountered
- Guarantee an excellent customer experience and represent the brand image
[DUTIES — CUSTOMER SERVICE MANAGER]
- Implement effective application processing procedures
- Supervise and organize the customer service team
- Track quality and response times
- Managing sensitive situations and complex claims
- Analyze recurring problems and propose solutions
- Bring back to management the important information of customers
[CANDIDATE PROFILE]
- Customer service professional, comfortable on the phone
- Patient, organized, responsive, courteous, able to keep calm in the face of a dissatisfied customer
- An experience in customer service, call center, e-commerce or retail will be particularly appreciated
- Immediate availability
[Click the Apply button below to apply, and Create my CV to build a CV tailored to this offer, professionally]
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Expert Application Advice
L'annonce impose de préciser « Agent Service Client » ou « Responsable Service Client » dans la candidature : mettez exactement cette mention en objet de votre mail, les candidatures mal classées sautent au tri. ALIWAX est une marque de maroquinerie de luxe — dans votre présentation, racontez une situation concrète où vous avez récupéré un client mécontent, c'est le cœur du poste et ce qui vous distinguera d'un CV générique.
Career advice powered by Taf4All
Your safety comes first — read before you go
Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
- •Never pay any amount of money — for a file, a training, a uniform, or an interview. A real employer never asks the candidate to pay.
- •Never send a photo of your ID card, passport, or banking details before you have physically verified the employer exists.
- •Always meet in a public place, during the day — never an isolated address, a private home, or a location you cannot verify in advance.
- •Tell a relative or friend exactly where you are going, with whom, and at what time — and share your live location if possible.
- •Search the company name online before going: a real business has a trace (website, reviews, other employees, an official address).
- •A salary that is far above the market rate for the position and the city is a red flag — be extra cautious.