Account Manager, Sales and Recovery Representative

Responsabilités

The role involves overseeing client relationships, driving sales initiatives, and implementing recovery strategies to mitigate delinquencies. Candidates must possess strong interpersonal and negotiation skills, along with a proven track record in customer engagement and performance metrics. Responsibilities include maintaining high retention rates, identifying upsell opportunities, and collaborating with cross-functional teams to enhance operational efficiency. Proficiency in CRM systems and data analysis is required, along with the ability to meet or exceed monthly targets consistently. Tugende In Uganda, the roles are distributed across the Western, Eastern, and Central regions. We seek a highly skilled Professional Services Specialist to design, implement, and deliver tailored solutions that align with our clients’ strategic objectives. This role involves collaborating with cross-functional teams to ensure seamless project execution, maintaining strong client relationships through proactive communication and problem-solving, and providing expert-level guidance to drive client satisfaction and retention. The ideal candidate will possess exceptional analytical abilities, a deep understanding of industry best practices, and the capacity to manage multiple high-priority engagements simultaneously while adhering to strict deadlines and quality standards. Sales professionals drive revenue growth, optimize business operations, deliver exceptional customer service, and maintain financial accuracy through meticulous accounting practices. They analyze market trends, streamline workflows, resolve client inquiries efficiently, and ensure compliance with financial regulations. This multifaceted role requires strategic planning, strong interpersonal skills, and a keen eye for detail to foster profitability and operational excellence. Reporting to the Branch Executive, this position will remain open with interviews conducted on a rolling basis beginning August 17, 2026. Applications will be accepted until the role is filled. The role will be based at any of Eugene’s locations across the West, East, and Central districts of Uganda. Eugene empowers informal sector entrepreneurs to achieve significant economic advancement through asset financing, technology integration, and a customer-focused approach. In addition to providing affordable asset financing for SMEs, our core packages encompass medical and life insurance, professional training, safety equipment, and digital credit profiles. By fostering economic growth among clients and establishing verifiable digital records of their financial responsibility, we cultivate a sustainable ecosystem in which MSMEs can expand and prosper. Eugene is addressing the credit shortfall faced by small businesses in Africa by empowering informal entrepreneurs to acquire income-generating assets, establish a traceable digital credit history, and unlock growth prospects via the Eugene digital platform. This platform offers benefits such as discounts, smartphones, e-commerce avenues, and instant credit facilities. To date, Eugene has supported over 70,000 clients and employs hundreds of staff across branches in Uganda and Kenya. Seeking a highly motivated professional to fill this critical position, where you will be responsible for driving key initiatives and ensuring operational excellence. The role demands a strong background in [specific field or industry], along with proven expertise in [relevant skill or function]. Your primary responsibilities will include [key responsibility 1], [key responsibility 2], and collaborating cross-functionally to achieve strategic objectives. Additionally, you must demonstrate exceptional problem-solving abilities, adaptability in a fast-paced environment, and a commitment to delivering measurable results. Ideal candidates will possess [required qualification 1], [required qualification 2], and a passion for [relevant industry or cause]. We are seeking a detail-oriented Account Management Agent to oversee client relationships, ensuring seamless communication and service delivery. The ideal candidate will handle account inquiries, resolve issues promptly, and maintain accurate records of interactions. Proficiency in CRM software, strong problem-solving skills, and a customer-focused mindset are essential. Additionally, the role requires the ability to meet deadlines, multitask efficiently, and collaborate with cross-functional teams to enhance client satisfaction. Prior experience in account management or a related field is preferred. The ideal candidate will embody and uphold Eugene’s Core Values, which include Integrity, Empathy, a Solutions-Oriented mindset, Teamwork, and a Commitment to Continuous Growth. Oversee and execute a range of critical duties encompassing strategic planning, operational coordination, and team leadership to drive organizational objectives forward. Develop and implement comprehensive policies, procedures, and workflows to enhance efficiency, productivity, and compliance across departments. Serve as the primary liaison between senior management and staff, ensuring clear communication, alignment with company goals, and resolution of cross-functional challenges. Monitor performance metrics, analyze trends, and present actionable insights to leadership to inform data-driven decision-making. Foster a collaborative and innovative work environment by mentoring employees, delegating responsibilities, and promoting professional development opportunities. Manage budgetary allocations, resource distribution, and project timelines to optimize outcomes while adhering to financial constraints. Ensure adherence to industry regulations, quality standards, and safety protocols to mitigate risks and maintain organizational integrity.

Formation / Diplômes

• Customer Qualification & Onboarding: Evaluate and enroll potential customers by determining eligibility, confirming the accuracy of information and documentation, performing necessary verification checks, and facilitating customer acquisition in accordance with Eugene’s established credit standards and internal policies.

Loan Management: Oversee customer loans throughout their lifecycle, ensuring timely repayments, proactively following up on overdue amounts, resolving borrower inquiries, and escalating accounts at risk of default in accordance with established procedures. Manage and coordinate customer incidents—such as accidents, illness, theft, and asset impoundment—while providing support for insurance claims, asset recovery, and related procedural tasks. Maintain robust customer relationships, continually assess evolving needs, collect feedback, enhance retention, and uncover prospects for additional offerings. Maintain precise and current customer records, systematically logging every customer interaction and agreement within the CRM and approved platforms while upholding Eugene’s credit, documentation, and transparency standards. Seeking a candidate with a Bachelor’s degree in Business Administration, Marketing, or a related field, complemented by a minimum of two years of professional experience in a marketing capacity. Must possess proficiency in Microsoft Office Suite and Google Analytics, along with strong written and verbal communication skills. Additional requirements include project management expertise, a keen eye for detail, and the ability to collaborate effectively within cross-functional teams. Preferred qualifications include experience with SEO/SEM strategies, CRM systems, and familiarity with Adobe Creative Suite. Applicants must possess qualifications equivalent to at least an A’ Level or higher. With a minimum of one year of hands-on, field-based experience, candidates for this role should possess practical expertise gained in real-world settings. This foundational background ensures familiarity with operational challenges and the ability

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