Account Management, Sales and Recovery Agents

Account Management, Sales and Recovery Agents Tugende The Western, Eastern, and Central regions of Uganda encompass diverse landscapes and vibrant communities, each contributing uniquely to the nation’s cultural and economic fabric. We are seeking a highly skilled and experienced individual to join our Professional Services team. The ideal candidate will possess a minimum of five years of relevant experience in a similar role, demonstrating a proven track record of delivering exceptional client solutions. Strong interpersonal and communication skills are essential, as the position requires extensive collaboration with clients and internal stakeholders. Responsibilities include analyzing client needs, designing tailored service offerings, and ensuring seamless project execution. Proficiency in industry-specific tools and methodologies is required, along with the ability to work independently and manage multiple priorities in a fast-paced environment. A commitment to continuous learning and professional development is highly valued. Sales, retail, business operations, customer service, and accounting and finance are key areas of expertise within this role. Responsibilities include managing sales initiatives, overseeing retail operations, ensuring smooth business processes, delivering exceptional customer service, and handling financial accounting tasks. Candidates should possess a strong background in these domains, demonstrating proficiency in sales strategies, operational efficiency, client relations, and financial management. You will report directly to the Branch Executive, with an application window commencing on August 17, 2026, and will be considered on an ongoing basis until the position is filled. Interviews will be conducted as applications are received. This role is available across all Eugene locations within the Western, Eastern, and Central regions of Uganda. Eugene leverages asset financing, technology, and a client-focused approach to empower entrepreneurs in the informal sector, significantly enhancing their economic potential. Our core asset finance solutions encompass medical and life insurance, professional development programs, safety gear, and digital credit histories, alongside accessible financing options for small and medium-sized enterprises. By fostering clients’ economic advancement and establishing verifiable digital records of their financial responsibility, we are cultivating a sustainable ecosystem where micro, small, and medium enterprises can flourish and prosper long-term. Eugene addresses Africa’s credit gap for small businesses by empowering informal entrepreneurs to access income-generating assets, establish verifiable digital credit histories, and unlock future growth prospects via its innovative digital platform. The platform delivers a range of benefits, including discounts, smartphones, e-commerce integration, and flexible credit lines. With over 70,000 clients served and a workforce of hundreds, Eugene operates through branches in Uganda and Kenya to deliver its services. We are seeking a dynamic professional to join our team, responsible for executing a range of critical tasks aligned with the organization’s strategic goals. The ideal candidate will possess a proven track record in [specific field/industry], complemented by expertise in [relevant skills or tools], and the ability to collaborate effectively across departments. Key responsibilities include [list responsibilities], with an emphasis on [specific outcome or focus area]. Qualifications required for this role entail [list qualifications, e.g., educational background, certifications, or years of experience], along with strong problem-solving capabilities and a commitment to delivering measurable results. a) Account Management Agent The successful agent will exemplify and embrace Tugende’s Core Values of: Integrity, Empathy, Solutions Oriented, Work as a Team and Always Growing Key Responsibilities

• Customer Vetting & Acquisition: Vet and onboard prospective customers by assessing eligibility, verifying information and documentation, conducting required checks, and supporting customer acquisition in line with Tugende’s credit requirements and policies.
• Loan Management: Manage customer loans throughout the loan cycle by monitoring repayments, following up on outstanding payments, addressing customer concerns, and escalating defaulting accounts appropriately.
• Incident Management: Manage and coordinate customer incidents such as accidents, sickness, theft, and asset impoundment, including supporting insurance claims, asset recovery, and related processes.
• After-Sales & Customer Retention: Maintain strong customer relationships, understand evolving customer needs, gather feedback, support customer retention, and identify opportunities for additional products and services. Maintain precise and current customer records, logging all interactions and agreements in the CRM and approved systems while ensuring adherence to Eugene’s credit, documentation, and transparency standards. Qualifications and Skills: Bachelor’s degree in Computer Science, Information Technology, or a related field is required. Proficiency in programming languages such as Java, Python, or C++ is essential. Prior experience in software development, system administration, or a related technical role is highly desirable. Strong problem-solving skills and the ability to work collaboratively in a team environment are necessary. Familiarity with database management systems, cloud computing platforms, and DevOps practices is a plus. Excellent communication skills and a commitment to continuous learning are also important.
• Candidates must possess at least A’ levels or higher qualifications. With a minimum of one year of hands-on field experience, candidates should demonstrate practical expertise gained in real-world settings. This role requires proven exposure to on-site operations, ensuring familiarity with industry-specific challenges and solutions. Applicants must showcase a track record of applying field knowledge to deliver measurable results in dynamic environments. With a minimum of one year’s background in loan administration and recovery processes, candidates should demonstrate proficiency in these areas. Demonstrates exceptional proficiency in both verbal and written communication, fostering strong interpersonal connections and collaborative relationships across teams and stakeholders. Proficient in leveraging lending products, financial services, and CRM software to enhance operational efficiency and client engagement. Personal Attributes and Abilities:

Outstanding communication and interpersonal skills to enable engagement with different stakeholders

• Strong negotiation and problem-solving skills
• Ability to manage multiple accounts and meet targets
• Professional, courteous, and empathetic approach to clients
• Self-motivated, goal-oriented, and detail-driven
• Unquestionable integrity and commitment to ethical standards

Responsabilités

• Good computer skills b) Sales Agents The Sales Agent’s primary responsibility involves cultivating new customer relationships, expanding the client base, and meeting or exceeding designated sales objectives. This role requires a proactive approach to prospecting, effectively communicating the benefits of the company’s offerings, nurturing leads through the sales funnel, and fostering long-term partnerships that contribute to organizational expansion. Oversee a comprehensive range of duties encompassing strategic planning, project execution, and team leadership to drive organizational success. Develop and implement policies, procedures, and best practices to enhance operational efficiency and ensure adherence to industry standards. Collaborate with cross-functional teams to identify opportunities for growth, innovation, and process improvements. Monitor performance metrics, analyze trends, and generate actionable insights to inform decision-making and optimize resource allocation. Provide mentorship and professional development support to foster a high-performing and engaged workforce. Ensure compliance with legal and regulatory requirements while maintaining the highest standards of ethical conduct and corporate governance.
• Customer Acquisition & Engagement: Develop and execute strategies to attract prospective customers, foster meaningful connections with current clients, and collaborate with community leaders to drive engagement and conversion. Effectively communicate Eugene’s offerings, including products, services, and credit/lease processes, while delivering tailored solutions that align with customer requirements.
• Sales Targets: Devise and implement strategic sales initiatives to consistently attain or surpass assigned objectives while fostering demand for Eugene’s product portfolio. Duties include cultivating and expanding the client base through strategic field visits, leveraging referrals and community partnerships, fostering professional networks, conducting targeted outreach via phone and other sales channels, as well as designing and participating in engagement activities to drive new business opportunities. Conduct engaging product presentations and demonstrations, field customer inquiries, resolve concerns, and consistently follow up on leads until they are successfully converted. Monitor market and competitor dynamics by tracking customer preferences, emerging trends, and competitive actions in your designated region, then communicate key insights to enhance sales outcomes. Collaborate with the Branch Executive, Account Managers, Marketing Team, and other branch personnel to design and execute initiatives that enhance product visibility and drive customer acquisition.
• Sales Reporting & CRM: Ensure meticulous documentation of leads, customer engagements, sales efforts, and conversion outcomes within the CRM system, while delivering prompt sales reports and projections.
• Continuous Market Development: Identify gaps, opportunities, and specific support required from the branch or marketing teams to increase sales and strengthen Tugende’s presence in the market. Qualifications and Skills:
• A- level and above

Expérience

• Previous experience in sales, customer service, or a related field
• Strong communication, negotiation, and presentation skills
• Goal-driven with a proven track record of meeting or exceeding sales targets
• Self-motivated with a positive, can-do attitude Demonstrates exceptional interpersonal skills, fostering strong connections with clients while cultivating lasting trust and confidence in professional interactions. Proficient in utilizing computer systems and software applications with a high level of competence, including familiarity with spreadsheets, word processing, and database management tools. Demonstrates the ability to navigate digital platforms efficiently and perform tasks with accuracy and speed. May require experience with specific programs or systems relevant to the role.
• Exceptional ability to convey ideas clearly and interact effectively with diverse groups of people. Recovery agents are tasked with locating and reclaiming assets, property, or funds owed to creditors or financial institutions. They conduct thorough investigations to identify delinquent accounts, utilizing databases, public records, and field visits as necessary. Strong negotiation skills are essential to facilitate voluntary repayment or alternative arrangements while adhering to legal and ethical guidelines. Additionally, they must maintain detailed documentation of interactions and recovery efforts for reporting and compliance purposes. Familiarity with debt collection laws and regulations is required to ensure adherence to industry standards. As a Recovery Agent, your primary responsibilities will include overseeing a variety of debt recovery cases to ensure outstanding balances are collected promptly and effectively. You will collaborate closely with clients to establish mutually agreeable payment arrangements and address any discrepancies, all while complying with regulatory standards and company protocols. Additionally, you will maintain regular communication with the head office recovery team. Your position plays a vital role in preserving positive customer relations while supporting Eugene’s financial objectives. Manage a dedicated portfolio of delinquent accounts, prioritizing the prompt and professional collection of outstanding balances while upholding efficiency and adherence to established protocols. Issue demand notices for overdue accounts, diligently follow up to ensure timely payments, and execute necessary recovery actions in strict adherence to Eugene’s established policies and procedures. Facilitate the recovery and impoundment of designated assets, meticulously documenting each recovery, registering recovered items into branch inventory, and maintaining real-time tracking to ensure accountability and transparency throughout the process.
• Payment Plans & Negotiations: Engage customers to agree on realistic repayment arrangements, monitor adherence to payment plans, and take appropriate action where commitments are not met.
• Customer Engagement & Complaints: Handle customer engagements, complaints, and disputes professionally while balancing effective recovery with positive customer relationships.
• Case Management & Documentation: Maintain accurate and timely records of all customer communications, recovery activities, negotiations, and case developments in the CRM and approved systems.
• Escalation and Collaboration: Partner with Branch Teams, Head Office Recovery, Legal, and other internal or external stakeholders to coordinate recovery initiatives, manage escalations, and address complex case resolutions. Conduct a thorough assessment of customer payment histories and recovery trajectories, subsequently formulating strategic recommendations regarding the continuation or termination of unproductive leases, strictly adhering to Eugene’s established policies and guidelines. Provide concise and precise reports and updates on recovery cases, payment commitments, asset recovery, and overall portfolio performance in a timely manner. Provide assistance during legal and court proceedings as needed, such as attending hearings and preparing or organizing required documentation and clerical tasks under the guidance of a supervisor or designated legal counsel. Qualifications and Skills: Candidates must possess a Bachelor’s degree in a relevant field, such as Computer Science, Engineering, or Information Technology. A minimum of three years of professional experience in software development, systems engineering, or a closely related discipline is required. Proficiency in programming languages like Python, Java, or C++ is essential, along with experience with databases, APIs, and cloud services. Strong problem-solving skills, analytical thinking, and the ability to work collaboratively in a team environment are also necessary. Prior experience with Agile methodologies and version control systems like Git is preferred. Excellent communication skills for conveying technical information clearly and effectively are required. Candidates must hold a minimum of a high school diploma, with additional qualifications and certifications considered an asset. Preferred candidates will have at least one year of relevant experience in debt recovery, credit control, or a comparable field. Proven ability to communicate effectively and negotiate adeptly in diverse professional settings, ensuring alignment and achieving mutually beneficial outcomes. Proficient in pertinent debt recovery regulations and industry-standard methodologies. Demonstrates exceptional proficiency in both written and verbal communication, coupled with a proven ability to negotiate with finesse and clarity.
• Excellent organisational skills and attention to detail.
• Ability to handle sensitive situations with tact and professionalism.
• Proficient in using MS Office or similar software.
• Ability to work under pressure and meet targets. Please note: These agents roles are purely commissioned based roles and not salary roles.

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