CA
Technical Support & Warranty Manager (HME / OEM / Product Support / Service Letters / Warranties / Claims / Mining) – DRC
CDI4 days ago
Job Description
Central Africa
CDI
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Reference No. 600-2408LH Reference Number: 600-2408LH Job Description:
Expérience
Our client, a leading heavy equipment dealer supporting major mining operations, is seeking an experienced Service Operations Manager to oversee the operational activities of the Service Department. The successful candidate will be responsible for managing Component Rebuild Centre (CRC) operations, Field Service activities, service administration, warranties, planned component replacement programs, service development and mining site contracts, while ensuring effective team development and high standards of service delivery. Responsibilities: Lead and oversee all operational activities within the Service Department. Manage Component Rebuild Centre (CRC) operations and component rebuild activities. Oversee Field Service operations and technical support to customer sites. Manage Service Department administration, processes and reporting. Oversee warranty management and related service processes. Drive the development and growth of service activities. Manage Planned Component Replacement (PCR) programs.
Develop technical competencies within the Service team through coaching, mentoring and skills development. Lead and manage Service personnel to ensure effective operational performance. Oversee service and maintenance contracts across mining sites. Ensure effective coordination between workshop, field service, administration and customer-facing teams. Promote high standards of service delivery, operational efficiency and customer satisfaction.
Requirements : Qualification and Skill Relevant technical, mechanical or engineering qualification.
- 10+ years’ experience within heavy equipment service, maintenance or aftersales operations. Previous experience managing service operations within an OEM or heavy equipment dealer environment. Experience within the mining and heavy mobile equipment sector. Strong understanding of component rebuild operations and Field Service activities. Experience with warranties and Planned Component Replacement (PCR) programs. Experience managing service or maintenance contracts on mining sites. Proven leadership and people management experience. Strong skills in team development, coaching and technical competency development. Excellent planning, organisational, customer engagement and operational management skills. French language skills advantageous.
Formation / DiplĂ´mes
Benefits and Contractual information: FIFO roster. Fixed term renewable contract. If you wish to apply for the position, please
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When tailoring your CV for CA Global, ensure your leadership experience directly addresses les compétences demandées dans l'annonce. Use specific, verifiable results—like project outcomes or team impact—to demonstrate you’ve done it before, not just claimed it.
Extractive industry — Mining companies systematically verify your safety certifications (BOSIET, H2S, first aid). If you have them, list them with expiry dates. Rotation schedule experience is often decisive.
Measurable achievements — At this level, back every skill with a precise example and a quantified result. Prepare 2-3 strategic questions about this organization's current challenges — candidates who anticipate difficulties are consistently rated higher.
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Your safety comes first — read before you go
Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
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