Account Sales, Retention, and Recovery Specialist

Responsabilités

Experienced professionals in account management, sales, and recovery roles are sought to oversee client relationships, drive revenue growth, and facilitate debt resolution. These individuals must demonstrate strong interpersonal skills, a results-driven mindset, and the ability to navigate complex financial scenarios with professionalism and efficiency. Responsibilities include maintaining client accounts, identifying upselling opportunities, negotiating payment plans, and ensuring compliance with regulatory standards. Proficiency in CRM systems, data analysis, and persuasive communication is essential, along with a commitment to achieving targets while upholding ethical business practices. Tugende The western, eastern, and central regions of Uganda encompass a diverse range of administrative divisions, each contributing uniquely to the country’s cultural, economic, and geographical landscape. These districts collectively form integral parts of Uganda’s administrative framework, playing a vital role in local governance, service delivery, and community development. The regions are characterized by distinct demographic compositions, economic activities, and infrastructural developments, reflecting the nation’s varied terrain and developmental priorities. Collaboration across these districts is essential to fostering national cohesion, addressing regional disparities, and advancing sustainable progress throughout the country. Professional Services offers a dynamic, client-focused environment where technical expertise meets strategic problem-solving. Collaborating closely with clients, the team delivers tailored solutions to address complex business challenges, ensuring alignment with organizational objectives. Candidates should possess strong analytical skills, proficiency in relevant technologies, and the ability to communicate effectively with stakeholders at all levels. Responsibilities include designing and implementing customized service solutions, conducting thorough assessments to identify client needs, and providing ongoing support to enhance operational efficiency. A commitment to continuous learning and adaptability in a fast-paced setting is essential for success in this role. Sales professionals oversee business operations, ensuring seamless retail execution while maintaining exceptional customer service standards. In accounting and finance capacities, they manage financial records, analyze revenue trends, and optimize fiscal strategies to support organizational growth. This role demands proficiency in sales management, operational logistics, client relations, and financial reporting, with a keen eye for detail and a commitment to driving profitability. Reporting to the Branch Executive, this position will remain open for applications starting 17th August 2026, with interviews conducted on a continuous basis until filled. The role may be based at any of Eugene’s operational sites across the Western, Eastern, and Central regions of Uganda. Eugene employs asset finance, technology, and a customer-focused approach to empower entrepreneurs in the informal sector, significantly enhancing their economic prospects. Its core asset finance solutions feature medical and life insurance coverage, professional development programs, safety equipment provisions, and digital credit histories, supplemented by affordable financing options for small and medium-sized enterprises (SMEs). Through fostering economic growth among clients and establishing verifiable digital records of their financial responsibility, Eugene is cultivating a sustainable ecosystem that enables micro, small, and medium enterprises (MSMEs) to flourish and expand over time. Eugene is addressing the credit gap for small businesses across Africa by empowering informal entrepreneurs to acquire income-generating assets, establish verifiable digital credit histories, and unlock future growth prospects through its innovative digital platform. The platform offers a range of benefits, including discounts, smartphones, e-commerce opportunities, and flexible credit lines. With a track record of financing over 70,000 clients and a dedicated workforce of hundreds, Eugene serves entrepreneurs through its extensive branch network spanning Uganda and Kenya. We are seeking a highly motivated professional to join our team in this dynamic role. The ideal candidate will possess a strong background in [specific field or industry], with demonstrated expertise in [key responsibilities or skills]. Responsibilities include leading strategic initiatives, collaborating with cross-functional teams, and ensuring alignment with organizational goals. The position requires exceptional analytical abilities, effective communication skills, and a proven track record of delivering measurable results. Additionally, the role demands adaptability, problem-solving acumen, and a commitment to fostering innovation within the company. Responsible for overseeing client accounts, ensuring satisfaction, and fostering long-term relationships. Duties include addressing client inquiries, resolving issues promptly, and delivering tailored solutions to meet their needs. Requires strong communication skills, problem-solving abilities, and a proactive approach to account maintenance. Familiarity with CRM systems and prior experience in client-facing roles are preferred. The ideal candidate will embody and champion Eugene’s Core Values, including: Integrity, Empathy, a Solutions-Oriented mindset, Teamwork, and a Commitment to Continuous Growth. Oversee and execute a diverse range of critical duties, ensuring alignment with organizational objectives and industry standards. Develop, implement, and monitor strategic initiatives to enhance operational efficiency and drive sustainable growth. Collaborate with cross-functional teams to identify opportunities for improvement, streamline processes, and optimize resource allocation. Prepare comprehensive reports, analyze performance metrics, and present actionable insights to senior leadership to inform data-driven decision-making. Maintain compliance with regulatory requirements, internal policies, and best practices to mitigate risks and uphold organizational integrity. Foster a culture of accountability, innovation, and continuous learning to support long-term success and employee engagement.

Formation / Diplômes

• Prospective customer assessment and acquisition involves verifying eligibility, confirming submitted information and documentation, performing necessary background checks, and facilitating onboarding to ensure compliance with Eugene’s credit policies and procedures.
• Loan Management: Oversee customer loans throughout the entire lifecycle, tracking repayments, pursuing overdue amounts, resolving customer inquiries, and escalating delinquent accounts as necessary.

Incident Management: Oversee and facilitate the resolution of customer-related incidents, including accidents, medical emergencies, theft, and asset seizures, while also providing assistance with insurance claims, asset retrieval, and associated procedures. Maintain robust customer relationships post-sale, proactively assess evolving customer requirements, collect and analyze feedback, strengthen customer retention efforts, and uncover prospects for cross-selling additional products and services. Maintain precise and current customer records, systematically log all customer interactions and agreements in the CRM and approved systems, and uphold adherence to Eugene’s credit, documentation, and transparency standards. Seeking candidates with a Bachelor’s degree in a related field, complemented by at least two years of relevant experience. Proficiency in Microsoft Office Suite and exceptional communication skills are essential. Familiarity with project management tools and strong problem-solving abilities are highly desirable. Knowledge of industry-specific regulations and standards is a prerequisite, along with the capacity to work collaboratively in a team-oriented environment. Demonstrated leadership qualities and a commitment to continuous professional development are valued attributes.

• Hold qualifications equivalent to A’ levels or higher. With at least one year of hands-on experience in the field, you will have developed practical skills and a solid understanding of the challenges and requirements of the role. Professionals with a minimum of one year’s experience in loan administration and collections are encouraged

[Click the Apply button below to apply, and Create my CV to build a CV tailored to this offer, professionally]