Account Manager, Sales and Recovery Specialist

Responsabilités

We seek candidates with proficiency in account management, sales, and recovery operations. The ideal professional will handle customer accounts, drive revenue growth through strategic sales initiatives, and execute effective recovery strategies to mitigate financial losses. Strong communication skills, a results-driven mindset, and a deep understanding of customer engagement are essential for success in this role. Experience in related fields and the ability to meet performance targets are key requirements. Tugende The Western, Eastern, and Central regions of Uganda constitute the areas of focus for this position. Dynamic professional services roles encompass a broad range of responsibilities tailored to delivering strategic solutions, technical expertise, and exceptional client outcomes. Candidates must possess a proven track record in consulting, implementation, or advisory services, complemented by strong analytical, problem-solving, and communication skills. The ideal individual will demonstrate proficiency in project management, client engagement, and cross-functional collaboration to drive successful engagements. Requirements include a relevant degree, industry certifications, and at least three years of hands-on experience in a similar capacity. Responsibilities involve assessing client needs, designing customized solutions, managing delivery timelines, and ensuring high levels of customer satisfaction. Sales, Retail, Business Operations, Customer Service, and Accounting & Finance represent key functional areas for this role. The position demands proficiency in managing diverse operational tasks, ensuring seamless customer interactions, and maintaining precise financial records. Responsibilities include overseeing business processes, driving sales initiatives, delivering exceptional service, and handling accounting functions with accuracy and efficiency. Candidates must possess strong analytical skills, attention to detail, and the ability to collaborate across departments to achieve organizational objectives. You will report directly to the Branch Executive. Applications will be accepted starting August 17, 2026, and continue until filled, with interviews conducted on a rolling basis. This role may be based at any Eugene location across the West, East, and Central districts of Uganda. Eugene empowers informal sector entrepreneurs to elevate their economic prospects through asset finance, cutting-edge technology, and a client-focused approach. Our core asset finance solutions encompass medical and life insurance, skills training, safety gear, and digital credit profiles, along with affordable financing options tailored for SMEs. By fostering clients’ financial growth and establishing verifiable digital records of reliability, we cultivate a sustainable ecosystem where MSMEs can expand and flourish. Eugene addresses Africa’s credit disparity for small businesses by empowering informal entrepreneurs through three key pillars: acquiring income-generating assets, establishing a traceable digital credit history, and unlocking future expansion prospects via the Eugene digital ecosystem. This ecosystem delivers benefits such as discounts, smartphone access, e-commerce avenues, and flexible credit solutions. With a track record of financing over 70,000 clients and a dedicated workforce of hundreds, Eugene operates across multiple branches in Uganda and Kenya to serve its growing client base. We are seeking a highly motivated professional to join our team in this pivotal role. The successful candidate will be responsible for overseeing key operational processes, ensuring efficiency and adherence to company standards. This position requires strong analytical skills, the ability to manage multiple priorities, and excellent communication abilities. Additionally, the ideal candidate must possess relevant experience in the field and hold a degree in a related discipline. The primary duties include collaborating with cross-functional teams, implementing strategic initiatives, and maintaining compliance with industry regulations. We are seeking a detail-oriented Account Management Agent to oversee client relationships, ensuring satisfaction and retention while identifying opportunities for upselling and cross-selling. The ideal candidate will possess strong communication skills, both verbal and written, with a proven track record in customer service or account management. Responsibilities include maintaining accurate records, resolving client inquiries promptly, and collaborating with internal teams to meet business objectives. A minimum of two years of relevant experience in a client-facing role, along with proficiency in CRM software, is required. The ability to multitask, prioritize efficiently, and work in a fast-paced environment is essential. The ideal candidate will embody and champion Eugene’s Core Values, which include: Integrity, Empathy, a Solutions-Oriented mindset, Teamwork, and a Commitment to Continuous Growth. Oversee and execute a comprehensive range of duties encompassing strategic planning, team leadership, and operational management to ensure organizational objectives are met efficiently. Collaborate with cross-functional departments to streamline processes, enhance productivity, and drive continuous improvement initiatives. Develop and implement policies, procedures, and performance metrics to maintain high standards of excellence and compliance with industry regulations. Serve as a key liaison between senior management and staff, fostering open communication and alignment with company goals. Monitor team performance, provide constructive feedback, and mentor employees to cultivate a culture of accountability and professional growth. Identify and mitigate risks while optimizing resource allocation to achieve sustainable business outcomes. We assess and approve new customers by evaluating eligibility, validating provided information and documentation, and completing mandatory checks—all while ensuring compliance with Eugene’s established credit policies and procedures. Loan Management: Oversee the complete lifecycle of customer loans, ensuring timely repayments by tracking payment schedules, proactively

[Click the Apply button below to apply, and Create my CV to build a CV tailored to this offer, professionally]