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Specialist; MIS & ESS Monitoring (1 Position(s)) Job Location : Head Office Job Purpose: This position is tasked with maintaining the accuracy, accessibility, and optimal use of business data while proactively detecting performance discrepancies. It involves monitoring Employee Self Service (ESS) productivity and implementing targeted improvements to drive operational excellence and business growth. Main Responsibilities: Direct the creation, refinement, and administration of the Personal Banking Management Information Systems (MIS) framework, ensuring the delivery of timely, precise, and strategic Management Information. As the designated departmental steward of Management Information Systems (MIS), you will uphold the integrity, consistency, and precision of data across all Personal Banking business units. Responsible for overseeing the complete monitoring lifecycle of the ESS platform, this role involves tracking key performance indicators such as application volumes, processing durations, conversion efficiency, user output, system resource usage, and potential operational inefficiencies. Analyze performance trends within the Energy Support Services (ESS) sector to identify opportunities for enhancing customer experience, operational efficiency, sales productivity, and portfolio growth, subsequently recommending targeted initiatives to drive these improvements. Design and construct dynamic, user-friendly dashboards and performance scorecards tailored to the needs of the Head of Personal Banking, Senior Managers, Relationship Managers, and other key stakeholders to facilitate data-driven decision-making and strategic oversight.
Deliver analytical assistance for product introductions, marketing initiatives, business assessments, and key strategic initiatives Ensure adherence to internal policies, regulatory mandates, and data governance frameworks throughout the handling and distribution of business information. Knowledge and Skills:
Excellent stakeholder management and cross-functional collaboration. Proficient in distilling complex data sets into strategic, business-oriented insights that drive informed decision-making. Demonstrates a keen commercial mindset and a thorough grasp of the key performance indicators that drive success in Retail Banking. Demonstrates meticulous attention to detail and a steadfast dedication to ensuring data precision throughout all tasks. Qualifications and Experience: A bachelor’s degree in Statistics, Data Science, Economics, Mathematics, Actuarial Science, Computer Science, Business Analytics, or a closely related discipline is required. Professional certification in Data Analytics, Business Intelligence, Project Management, or Banking would provide a significant advantage in this role. A master’s degree in business studies would be advantageous. With a minimum of three years of experience in business analytics, Management Information Systems (MIS), business intelligence, performance management, or retail banking analytics, you will be a strong candidate for this role. Experienced professionals in developing interactive dashboards through tools such as Power BI, Tableau, or comparable data visualization platforms are encouraged to apply. With a proven track record in leveraging large-scale data analysis to drive actionable business insights and measurable enhancements, we seek candidates who align with our commitment to diversity and inclusion. NMB Bank Plc operates as an Equal Opportunity Employer, fostering a workplace that values varied perspectives and strives for gender balance. We actively encourage applications from women and individuals with disabilities. It is important to note that NMB Bank Plc does not require any payment for application or recruitment processes—any unsolicited requests for fees should be disregarded. Only applicants selected for further consideration will receive communication. Job opening date : 13-Aug-2026 Job closing date : 27-Aug-2026 Shaping a more inclusive and collaborative workplace, we encourage team members to disseminate valuable resources and insights with colleagues and external stakeholders alike. Kindly utilize the social media icons provided below to promote our initiatives and foster a culture of openness. Please submit your CV and application through the company website by clicking on the provided link. Closing Date : 20th August, 2026. Latest job opportunities in Tanzania are now available—subscribe today to stay informed.
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