Strategic Growth Manager at First Capital Bank Zambia

Responsabilités

Qualified professionals with proven experience and expertise are encouraged to apply for the Business Development Officer role. The Products Business Unit aims to expand the bank’s product portfolio by uncovering market opportunities, securing new business, fostering product innovation, and enhancing customer value propositions. Through strategic sales initiatives, customer engagement efforts, market research, and cross-functional collaboration, the unit ensures optimal product performance and alignment with overarching business goals. Collaborate effectively with colleagues in Corporate Banking to cultivate independent, strong client relationships, establishing yourself as a trusted and respected advisor. Key Responsibilities: We are seeking to formulate and implement strategic business development initiatives aimed at enhancing the adoption of the bank’s diverse product portfolio, including retail, SME, corporate, and digital offerings. We are seeking a proactive professional to identify, acquire, and integrate new customers within our strategically selected market segments. Cultivate and sustain robust connections with significant clients, strategic partners, and potential prospects. Proactively drive revenue growth by engaging in strategic sales initiatives and fostering cross-selling opportunities for a diverse range of bank products. To meet or exceed assigned sales targets, key performance indicators (KPIs), and portfolio growth objectives. We are tasked with performing continuous market research to analyze customer requirements, emerging industry trends, competitor strategies, and potential gaps in product performance. Deliver strategic guidance to the Products Team, enabling informed decision-making for product innovation, design initiatives, and continuous enhancements. Engage actively in product evaluations, pilot initiatives, and customer feedback sessions to gather actionable insights and drive continuous improvement. Monitor market trends and developments while preparing detailed reports, then deliver strategic recommendations based on your analysis to inform decision-making. Deliver exceptional customer onboarding processes and product experiences to drive satisfaction and loyalty. Handle customer inquiries, address issues promptly, and refer complex cases to appropriate personnel as needed. Facilitate customer engagement initiatives, including clinics, activation events, and educational sessions. Collaborate effectively with branches and support units to ensure the provision of seamless product service. Collaborate effectively with branch offices and supporting departments to ensure the provision of seamless product service. Foster and cultivate strategic alliances—including merchants, agents, fintech firms, and corporate entities—to broaden product accessibility and market penetration. Drive the expansion of digital banking services, including mobile banking, agency banking, and online platforms. Partner with the marketing team to implement promotional campaigns and enhance product visibility initiatives. Compile and present weekly, monthly, and quarterly sales performance reports, along with interactive dashboards, to effectively monitor and analyze key metrics. Ensure that all customer acquisition and sales activities adhere to regulatory mandates and internal risk management protocols. Accurate record-keeping must be upheld across dashboards and all mandated banking systems. Strive to meet or exceed sales objectives, including enhancing product uptake, driving revenue growth, and expanding the customer base. Enhancing product portfolio quality and driving active user engagement represent key areas of focus. We prioritize customer satisfaction and continuously evaluate onboarding experience metrics to ensure excellence. Market intelligence reports and actionable insights are generated to support informed decision-making. These deliverables offer comprehensive analyses of industry trends, competitive dynamics, and emerging opportunities. The role requires the ability to interpret complex data, identify key patterns, and translate findings into strategic recommendations. Proficiency in data visualization tools, statistical analysis, and market research methodologies is essential. Additionally, strong communication skills are necessary to present insights clearly to stakeholders and drive data-driven initiatives. Facilitates the establishment and enhancement of strategic alliances, ensuring a robust portfolio of high-quality partnerships that drive mutual growth and value. Ensure full compliance with all applicable regulatory requirements and standards, maintaining meticulous adherence throughout all operational activities. Technical Skills & Competence: Demonstrates a comprehensive knowledge of banking products and financial services. Proficient in conducting market research and performing data analysis is essential. Sales planning and strategic pipeline oversight are essential duties for this role. Proficient in the workings of digital banking ecosystems is essential. Exceptional proficiency in both verbal and written communication is required. Qualifications and Requirements: A bachelor’s degree in business administration, banking, finance, or a closely related discipline is required. We seek candidates with a minimum of one to three years of relevant experience in comparable settings. We encourage collaboration by inviting you to utilize the social media icons below to disseminate this information.

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