WI

Senior Operations Manager, Tour Development

Wild Cricket Safaris
📍 KampalaCDI🗓️ 2 days ago

Job Description

Kampala
CDI

Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.

Responsible for overseeing the planning, coordination, and execution of tour packages, the Tour Operations Executive ensures seamless travel experiences for clients by managing itineraries, vendor relationships, and logistical details. This role involves collaborating with travel agents, suppliers, and internal teams to design customized travel solutions while maintaining cost efficiency and adherence to industry regulations. Key responsibilities include negotiating contracts with hotels, transportation providers, and local guides, as well as resolving any travel-related issues that may arise. Additionally, the position requires strong organizational skills, proficiency in travel software, and the ability to multitask in a fast-paced environment. Prior experience in tour operations or a related field is essential, along with excellent communication and problem-solving abilities to deliver exceptional customer service. Wildlife enthusiasts specializing in cricket safaris are sought to lead immersive expeditions into natural habitats, where they will educate participants about diverse cricket species, their behaviors, and ecological significance. The role demands extensive knowledge of cricket biology, habitat preferences, and conservation efforts, ideally backed by a degree in biology, ecology, or a related field. Candidates must exhibit strong communication skills to engage audiences of varying expertise levels, alongside physical stamina for extended outdoor activities in remote locations. Responsibilities include designing itineraries, ensuring participant safety, and adhering to sustainable tourism practices. Prior experience in guiding wildlife tours or field research is highly advantageous. The ideal candidate will possess a strong background in the hospitality and tourism sector, with a focus on delivering exceptional guest experiences. You will be responsible for managing guest relations, ensuring high standards of service, and coordinating operations to enhance customer satisfaction. This role requires excellent interpersonal and communication skills, along with the ability to multitask in a fast-paced environment. Proficiency in relevant software and a deep understanding of industry trends are essential. Additionally, the position demands adaptability, problem-solving abilities, and a commitment to maintaining a welcoming and efficient atmosphere for all visitors. Entertainment, Travel, Sports, Fitness, and Recreation encompass dynamic sectors focused on leisure, physical well-being, and experiential engagement. These industries prioritize customer satisfaction through curated offerings, such as travel packages, sporting events, fitness programs, and recreational activities. Professionals in these fields must demonstrate strong interpersonal skills, adaptability to diverse environments, and a passion for enhancing customer experiences. Additionally, expertise in event planning, destination knowledge, athletic training, or wellness coaching may be required, depending on the specific role. Collaboration with cross-functional teams to deliver seamless, memorable experiences remains essential. Background Wild Cricket Safaris is in search of a proactive and results-driven Tour Operations Executive to enhance their team.

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Your safety comes first — read before you go

Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.

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