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Automatically translated from French. View the original offer
Description
Africa Global Logistics in Cameroon is recruiting! Do you have solid experience in business development, performance management and customer relationship management? You know how to combine growth, profitability and operational excellence? This opportunity is for you! We hire an IFF Front Office Manager (H/F) to drive the business growth and profitability of the International Freight Forwarding (IFF) business, while ensuring a quality customer experience, effective governance and operational excellence of the Front Office. Missions / Responsibilities / Activities
Develop business growth and profitability of the IFF activity Define and deploy the commercial strategy to develop the IFF activities by business, Trade Lane, partner, customer segment and market. Increase the client portfolio and revenues through prospecting, acquisition of new accounts, development of strategic clients and management of tenders. Drive business profitability by optimizing margins, pricing, volumes and economic performance of products and services. 2. Drive business performance and customer experience Monitor business performance by tracking objectives, sales pipeline, business opportunities and key performance indicators. Develop and retain customer relationships by ensuring proactive management of strategic accounts and strong customer orientation. Continuously improve the customer experience by overseeing claims management, periodic reviews and satisfaction improvement plans. 3. Ensure the governance and operational excellence of the Front Office Ensure the effectiveness of Front Office activities by ensuring the quality of reporting, business data and management processes. Ensure compliance with procedures and compliance requirements in accordance with Group standards, SOPs and applicable regulations. Manage operational performance and risks through monitoring of action plans, internal controls and governance indicators. 4. Manage teams and drive continuous improvement Coach, develop and mobilize Front Office teams to foster performance, engagement and skills development. Strengthen cross-functional collaboration with Operations, Pricing, Customer Service, Finance and Network to ensure business goals are met. Drive continuous improvement and transformation initiatives to optimize processes, operational efficiency and quality of service. Job Requirements Training: BAC +4/5 in Transportation and Logistics, Management, Finance, Supply Chain Management, Marketing and Sales, or Commerce. A specialization in International Trade, Freight Forwarding or Operations Management is an asset. Experience: At least 5 years of experience in the trades of: transit/freight forwarding/international logistics or multimodal transport. At least 2 to 3 years of proven experience in sales team or Front Office management. Technical Skills: Good knowledge of Maritime (FCL/LCL), Air and International Logistics activities. Control of Incoterms. Good understanding of pricing, margin management and budget construction mechanisms. Personal qualities: Strong focus on results and performance. Developed sense of customer and quality of service. Excellent interpersonal and communication skills. Analytical mind and data orientation. Strong negotiating ability and influence. Proactivity, agility and ability to make decisions. Assets: Knowledge in Finance. Operational or commercial English (asset in an international context). Applicant profile
Experience Level: Senior
Years of work experience: Between 5 years and 8 years
Minimum Education Level: Master's Degree Application Documents
Curriculum Vitae Appy Instructions
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