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Job Description – Loan Officer Position Summary The Loan Officer is responsible for identifying potential clients, promoting the company’s financial products, processing loan applications, conducting credit assessments, and managing a quality loan portfolio. The role requires strong sales ability, excellent customer service, and sound financial judgment to ensure responsible lending while meeting business growth targets. Key Responsibilities Promote and market the company’s loan products to individuals and businesses. Identify and recruit new customers while maintaining existing client relationships. Receive, review, and process loan applications. Conduct customer interviews and verify financial and personal information. Perform credit analysis and assess applicants’ repayment capacity. Recommend loan approvals or rejections based on company lending policies. Prepare loan documentation and ensure all required documents are complete. Monitor loan repayments and follow up on overdue accounts. Educate customers on loan terms, repayment schedules, and financial obligations. Maintain accurate customer records and prepare regular portfolio reports. Ensure compliance with company policies, regulatory requirements, and risk management procedures. Achieve monthly sales, loan disbursement, and portfolio quality targets. Qualifications Diploma or Bachelor’s Degree in Finance, Accounting, Economics, Business Administration, Banking, or a related field. Minimum of one (1) year of experience in lending, banking, microfinance, sales, or customer service is an added advantage. Skills and Competencies Strong sales and negotiation skills. Knowledge of credit analysis and financial assessment. Excellent customer relationship management skills. Strong communication and interpersonal abilities. Good analytical and problem-solving skills. High level of integrity and professionalism. Ability to work independently and achieve performance targets. Proficiency in Microsoft Office applications. Knowledge of lending regulations and compliance standards is an added advantage. Reporting Line The Loan Officer reports directly to the Branch Manager or Credit Manager. Working Conditions Office-based with regular field visits to meet clients and conduct loan assessments. May require travel within the assigned area to support business development and customer service. This role is ideal for a motivated, customer-focused professional who is passionate about helping individuals and businesses access financial solutions while contributing to the growth of Eikon Finance Zambia.
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