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Responsibilities include installing, configuring, maintaining, and troubleshooting various ICT equipment such as computer hardware, software, printers, scanners, and other peripherals to ensure optimal functionality and minimal downtime. Deliver comprehensive first and second-tier technical assistance to employees, ensuring rapid resolution of hardware and software-related challenges. Oversee and ensure the continuous operation, stability, and performance of the Company’s servers, network infrastructure, internet connectivity, and communication systems. Oversee the management of user accounts, passwords, email systems, and access rights in strict adherence to established company policies. To safeguard the Company’s ICT infrastructure, implement and maintain robust cybersecurity measures, including antivirus solutions, firewalls, and timely security updates. Conduct routine system monitoring, perform essential maintenance tasks, and execute software updates to sustain peak system performance. Design and execute robust backup and disaster recovery protocols to ensure the protection and continuity of company data. Evaluate system performance metrics and propose strategic upgrades to enhance operational efficiency and system reliability. Responsibilities include managing and regularly updating ICT inventory records, tracking licenses and warranties, and maintaining accurate asset registers. Provide support for the deployment, upkeep, and troubleshooting of insurance management systems as well as other business applications. Drive forward digital transformation efforts and streamline operational workflows through process automation. Ensure adherence to ICT governance frameworks, data protection legislation, and established internal information security protocols. Collaborate with third-party ICT vendors and service providers to ensure seamless maintenance and support services. Prepare ICT reports, compile system documentation, develop user manuals, and establish technical procedures. Deliver comprehensive training and ongoing assistance to staff to ensure proficient utilization of ICT systems and applications. Contribute to ICT initiatives encompassing system upgrades, migrations, and infrastructure enhancements. Oversee network operations to identify and address performance bottlenecks or connectivity disruptions promptly. Execute any additional ICT-related responsibilities as directed by Management. MINIMUM QUALIFICATIONS Obtained a Grade 12 School Certificate with a minimum of five (5) credits, encompassing both English and Mathematics. A recognized institution must award a Bachelor’s degree in Information Technology, Computer Science, Information Systems, or an equivalent field. Earn a valid Practicing License from the ICT Association of Zambia (ICT AZ). A minimum of two to three years of hands-on experience in Information Technology support, systems administration, or network administration is required. The preferred applicant must exhibit expertise and practical experience in: Microsoft Windows Server Administration. Microsoft Windows Operating Systems. Microsoft 365 Administration. Proficient in the administration and management of Active Directory and Group Policy is required. Computer networking (LAN, WAN, TCP/IP, VPN, Wireless Networks). Network troubleshooting and diagnostics. Firewall and network security management. Professional Rewriting: Ensuring robust data backup and implementing effective disaster recovery strategies are essential duties. Database management fundamentals. Advanced antivirus and endpoint protection solutions. Cloud computing technologies. Virtualization technologies. ICT asset management. Cybersecurity best practices. Hardware maintenance and repair. Provide assistance with helpdesk and technical support systems. COMPETENCIES AND PERSONAL ATTRIBUTES Proven expertise in analytical reasoning and problem resolution. Exceptional verbal and written communication abilities, along with well-developed interpersonal skills, are essential for this role. Maintains a high standard of integrity and confidentiality in all professional interactions and responsibilities. Demonstrated capacity to operate autonomously with little to no oversight. You possess strong organizational abilities coupled with effective time management skills. Strong customer service orientation. Demonstrated capacity to manage competing priorities while ensuring adherence to established deadlines. High attention to detail. Ability to work effectively under pressure. Demonstrates a commitment to ongoing professional development and the ability to embrace emerging technologies. ADDED ADVANTAGE Required professional ICT certifications include Microsoft Certified Professional (MCP), Microsoft Certified Solutions Associate (MCSA), Cisco Certified Network Associate (CCNA), Compton A+, Network+, Security+, or comparable credentials. Professional experience within the insurance, banking, or financial services industries is required. Proficient in insurance management systems and well-versed in regulatory compliance requirements. Possesses hands-on experience implementing and managing cloud-based technologies, along with a strong understanding of cybersecurity frameworks and best practices.
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