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CORE ACTIVITIES & ACCOUNTABILITIES Technical support: As the main technical support representative, address and resolve customer inquiries related to solar batteries and inverters, serving as the key liaison between the company and clients. Troubleshooting and repair: Diagnose, troubleshoot, and repair issues affecting solar system components, such as photovoltaic panels, battery storage units, and associated electrical equipment. Customer follow-up: Conduct post-service follow-ups to confirm customer issues have been resolved to their satisfaction. Training: Provide comprehensive training to sales agents and technical personnel on the correct methods for operating and installing solar products. Documentation: Record all tasks completed, along with the materials utilized and steps undertaken. Customer education: Offer expert guidance to customers on the optimal use of their equipment while enhancing their understanding of solar power solutions. CORE & GENERAL COMPETENCIES Proficient in electrical system components, including batteries such as Lemon, Lux Watt Dryness, and inverters like Must, Lux Power, and SRNE. Proficiency in solar installation or electrical work is strongly preferred. Customer Service Demonstrates exceptional proficiency in resolving complex issues, conveying ideas clearly, and effectively managing multiple priorities within designated timeframes. Strong analytical skills and meticulous attention to detail. QUALIFICATIONS Grade Twelve (12) Certificate Obtained a Diploma in Electrical & Electronics Engineering or a comparable discipline. DEADLINE: 7th August 2026.
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