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Poste : Front Desk Manager
Entreprise : JOB GIANT
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** Nous recherchons un Front Desk Manager pour rejoindre l'équipe des Samovar Hotels à Kampala, en Ouganda. Ce poste est crucial pour assurer le bon fonctionnement quotidien du département de la réception, garantissant des interactions fluides avec les clients et des processus administratifs efficaces.
Missions : Le Front Desk Manager supervise le personnel, gère les plannings et maintient des normes élevées d'excellence de service. Les responsabilités clés incluent le traitement des demandes des clients, la résolution des plaintes et la coordination avec les autres départements pour améliorer la satisfaction globale des clients. Ce rôle exige une expertise dans la configuration et la mise en œuvre de systèmes logiciels sophistiqués, associée à une capacité à analyser des besoins commerciaux complexes. Les responsabilités comprennent la réalisation d'évaluations approfondies, la fourniture de conseils techniques et le maintien de relations clients solides pour assurer le succès des projets. JOB GIANT Professional Services consiste à fournir des solutions stratégiques adaptées aux exigences des clients, garantissant une intégration transparente et des performances optimales.
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** Le candidat idéal possède des compétences organisationnelles exceptionnelles, de solides capacités de leadership et une expérience préalable dans un rôle similaire. La maîtrise des systèmes de gestion immobilière (PMS), de la gestion des réservations et des logiciels de facturation est essentielle. Une expérience de 3 à 5 ans dans la réception d'hôtel ou les services aux clients, dont au moins 1 à 2 ans dans une capacité de supervision ou de gestion, est requise. Nous recherchons des candidats titulaires d'un baccalauréat ou d'un diplôme supérieur dans un domaine pertinent. Une expérience avérée dans des rôles en
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