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Contract-Based Recovery Officer – Lusaka (Off-Payroll) This role involves supporting the recovery operations team in Lusaka on a contract basis, focusing on debt collection and financial recoveries. The position requires strong analytical skills to assess recovery strategies, as well as proficiency in financial documentation and compliance. Key responsibilities include liaising with clients, creditors, and internal stakeholders to facilitate timely recoveries, documenting all transactions, and ensuring adherence to regulatory standards. Ideal candidates must demonstrate meticulous attention to detail, exceptional communication abilities, and a results-driven approach to achieving recovery targets. Prior experience in debt recovery, financial services, or a related field is essential for success in this position. JOB SUMMARY The incumbent will oversee the precise, punctual, and regulation-compliant management of Off-Payroll, Doubtful, and Bad Debt collection processes within the Recoveries Department. Responsibilities encompass portfolio monitoring, client communication at the foundational level, tracing (including field and skip tracing), meticulous record maintenance, adherence to legal standards, and comprehensive reporting for Off-Payroll, Doubtful, and Bad Debt client accounts. JOB SPECIFICATIONS Thoroughly pursue and maintain active communication with clients categorized as Bad Debt, Doubtful, or Off Payroll to ensure timely follow-ups and sustained engagement. Prepare and deliver official correspondence, such as letters, notices, or legal documents, to Bad Debt and Doubtful Off-Payroll clients, as required. Perform on-site visits and conduct client tracing initiatives. Monitor assigned loan portfolios and detect delinquent loan accounts. Adhere to all applicable financial sector regulations, stringent data privacy mandates, and consumer protection laws in the execution of recovery actions. The role involves managing overdue accounts, addressing queries from clients with doubtful payment statuses, and resolving arrears efficiently. Timely escalation of unresolved issues is essential to ensure prompt resolution and maintain financial stability. Develop comprehensive collections reports and performance analyses to effectively monitor and assess collection activities. MINIMUM ENTRY REQUIREMENTS Obtained a Full Grade 12 School Certificate, comprising five (5) ‘O’ Levels, inclusive of Mathematics and English. A Bachelor’s degree in banking, Business Administration, Finance, Economics, or a related business discipline is required. A minimum of two years of professional experience in Collections, Recoveries, or within the Financial Services sector—specifically Banking or Microfinance—is required. OTHER SKILLS AND ATTRIBUTES Skilled in effectively managing and engaging with stakeholders, coupled with strong communication abilities. Accurate data entry and strong attention to detail are essential for this role. Effective skills in documentation and meticulous record-keeping are essential. Excellent interpersonal skills Strong proficiency in both English and local languages is essential to ensure clear and effective communication. Demonstrated capacity to meet stringent deadlines with precision and efficiency. Proven ability to resolve issues efficiently and manage escalation processes effectively. Excellent negotiation skills Integrity, accountability, and confidentiality. TO APPLY Applications must be submitted with a current curriculum vitae and relevant professional or academic certificates attached. [Click the Apply button below to apply, and Create my CV to build a CV tailored to this offer, professionally] . The application submission deadline is set for a specified date, after which no further applications will be accepted. Wednesday 15 July 2026 Only candidates who meet the selection criteria will receive a response.
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🧠 Profil recherché ASSOCIATE POSITION – NON PAYROLL (DEBT RECOVERY) – LUSAKA JOB SUMMARY The incumbent will ensure the precise, punctual, and regulation compliant management of Off Payroll, Doubtful, and Bad Debt collection procedures within the Recoveries Department. Responsibilities encompass portfolio oversight, cl
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Off Payroll Recovery Assistant Officer Bayport Financial Services recrute un Assistant Officer – Off Payroll (Recoveries) pour son bureau de Lusaka. Contexte du poste Le candidat retenu assurera une gestion precise, efficace et conforme a la reglementation des processus de recouvrement des creances Off Payroll, Douteus
🧠 Profil recherché ASSOCIATE RECOVERIES OFFICER – CONTRACTUAL (NON PAYROLL) POSITION – LUSAKA JOB SUMMARY The position requires meticulous administration of Off Payroll, Doubtful, and Bad Debt collection processes within the Recoveries Department, ensuring accuracy, timeliness, and regulatory compliance. Key responsib