Head of Commercial

Responsabilités

JOB TITLE: Head Of Commercial DEPARTMENT: Commercial SECTION: Commercial BUSINESS UNIT: Logistics REPORTS TO: General Manager 1. KEY JOB PURPOSE As the primary liaison between the company and its customers, your role will involve delivering seamless, high-quality, cost-efficient, consistent, and reliable end-to-end integrated logistics services. Additionally, you will safeguard the company’s interests by ensuring timely and accurate receipt of all contractual benefits owed, fully adhering to agreed-upon terms. Provide strategic leadership and guidance to oversee and optimize the company’s commercial operations, driving enhanced productivity by effectively recruiting customers and implementing robust strategies for negotiation and pricing. 2. KEY DUTIES AND RESPONSIBILITIES Customer Relationship Management Ensure the continued viability and budget adherence of existing customer contracts by implementing process improvements to enhance operational efficiencies. To generate and pursue new business opportunities, you will conduct thorough market research, participate in tenders, prepare and submit competitive quotations in a timely manner, and follow up diligently until deals are finalized. Additionally, you will engage with both recruited and potential clients through in-person visits, phone calls, and introductions, actively promoting and selling our products to drive growth and achieve sales targets. Leveraging deep market insights and competitor analysis, the role involves defining and articulating the company’s unique selling propositions and key differentiators to drive competitive advantage. Explore avenues that foster expansion of the clientele base. To effectively manage customer concerns, it is essential to meticulously document, track, and address complaints while ensuring timely resolution and transparent communication of outcomes to all relevant stakeholders. To spearhead the price review process, align it with current market conditions or contractual stipulations, and guarantee that updated and mutually accepted prices are promptly relayed to all stakeholders. Additionally, ensure that deadlines for shipments with adjusted pricing are distinctly communicated and comprehended by every stakeholder involved. Ensuring strict adherence to contracts management and Know Your Customer (KYC) procedures is essential to this role. To maintain ongoing business relationships, it is essential to secure and uphold active contracts for both existing clients/accounts and newly acquired accounts. Preparing quotations and ensuring timely follow-up with customers regarding their considerations and confirmations are key responsibilities of this role. To cultivate a strong pipeline of opportunities, the role involves administering surveys, conducting site visits, and making proactive calls. We conduct a thorough evaluation of business performance by examining key financial metrics such as profitability, revenue, pricing strategies, and customer value proposition (CVP). Engage in customer service initiatives and troubleshooting tasks to address inquiries and resolve technical issues efficiently. Customer Service Delivery o Forecast sales for the coming weeks/months. To guarantee adherence to all third-party regulations (including BINAC, Offered, Shipping Lines, TRA, TPA, TBS, UCLA, and others), meticulous compliance must be maintained for shipments necessitating their oversight to facilitate seamless loading, delivery, clearance, and offloading processes. Respond promptly to all customer queries and inquiries, aiming to address each within 24 hours or less. Ensure all additional fees, including standing time, storage, demurrage, customs warehouse rents, removal charges, and similar expenses, are transparently disclosed to customers, with the responsible party acknowledging receipt to facilitate prompt and seamless reimbursement. To maintain outstanding service quality for clients, consistently comply with established process workflows, including Standard Operating Procedures (SOP) and Turnaround Times (TAT), while strictly adhering to contractual obligations. Cash Collection Ensure customer account statements are reconciled accurately and kept current, in accordance with agreed-upon schedules, and promptly distributed to clients. To facilitate accurate invoicing, establish clear communication of invoicing procedures. Ensure all additional fees are validated by customers and invoiced promptly. Reporting Ensure that all reports regarding clearance status, delivery tracking, and standing time are maintained with accuracy, completeness, and up-to-date information. Verify that the details and status of these reports are correct before sharing them with customers in accordance with the agreed timelines and frequencies. Ensure that all performance evaluation reports, business reviews, truck turnaround times, price reviews, and pipeline updates are discussed with the customer and submitted to the management teams of both parties in a timely manner. To prepare post-mortem reports following shipment deliveries, identify key achievements and areas for enhancement, then disseminate these reports to both the customer and management. Conduct a monthly self-assessment of performance, submit it for review and approval, and execute any resulting actions aimed at enhancing individual effectiveness as needed. Responsibilities include analyzing monthly and weekly reports to evaluate performance against targets, monitoring shipment and delivery statuses, conducting market research, reviewing post-mortem analyses, and tracking cash collections, with subsequent discussions with management regarding key findings and insights. Management may assign additional responsibilities or duties as required from time to time. Qualification. A bachelor’s degree in Business Administration with a concentration in Marketing, or in a closely related discipline, is required for consideration. With a minimum of eight years of proven managerial or senior-level experience within the logistics sector, you will bring a wealth of expertise to this role. Sharing is caring! Kindly utilize the icons provided below to disseminate this information. Please ensure your CV and application are submitted via the company’s official website by accessing the designated link provided. Closing Date : 25th July , 2026. 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