General Manager
We are looking for an exceptional General Manager to lead and grow our business, a premium hospitality and entertainment destination located on Spintex Road, Ghana.
Job Context
This position is full-time (8am to 5pm) in the Accra & Tema region. The industry is hospitality and luxury accommodation. The required experience level is entry-level, with a minimum of 5 years of experience. The minimum required degree is a Degree. The working language is English.
Responsibilities
You must have solid experience in hospitality, hotels, apartments, restaurants, lounges, clubs, or entertainment venues. Be highly organized, proactive, and able to resolve problems quickly. Possess excellent leadership skills and know how to build, train, motivate, and discipline a team. Be passionate about cleanliness, maintenance, and presentation, ensuring the entire property is always in excellent condition. Ensure that all facilities, equipment, furniture, lighting, audio systems, and guest spaces are properly maintained and up to standards. Ensure that staff are well-groomed, professionally dressed, respectful, punctual, and provide excellent customer service at all times. Oversee smooth and accurate check-in and check-out procedures for apartment guests. Maintain high standards in the restaurant by ensuring consistently excellent food quality, presentation, hygiene, and service. Ensure the bar is well-stocked, drinks are prepared correctly, and inventory is properly controlled to minimize waste. Maintain proper inventory and cost control across all departments. Create systems and procedures that improve efficiency and accountability. Be financially disciplined and able to achieve agreed monthly revenue and profit targets. Analyze business performance and continuously introduce strategies to increase occupancy, restaurant sales, bar sales, and event bookings. Possess strong marketing and networking skills, knowing how to attract customers, corporate clients, influencers, and event organizers. Be creative enough to organize exciting weekly and monthly events that consistently draw large crowds and increase revenue. Have a good understanding of the local market and know "the streets" — someone who knows how to get things moving, build relationships, and generate traffic to the business. Be comfortable working under pressure and willing to go the extra mile to achieve results. Have integrity, honesty, and accountability in managing company funds, assets, and operations. Be tech-savvy and able to use hotel/property management systems, booking platforms, social media, and reporting tools. Submit accurate daily, weekly, and monthly operational and financial reports.
Desired Profile
Key performance expectations include: increasing apartment occupancy
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