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Experience: Entry level, 1 to 3 years of experience in sales, tele sales, or customer service
Language: English
Working Hours: Full-time, 8am to 5pm
Job Summary: The Tele sales / Customer Services Representative is responsible for managing all assigned inquiries and leads, ensuring follow-up via calls,
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1 week ago
Easy apply
Featured
Full Time
Healthcare
NGN 70,000 - 150,000
The telesales / customer services representative is responsible for attending to all assigned customer inquiries and leads, following them up via calls, WhatsApp, and messages, and converting them into paying customers.
Min Qualification:
Expérience
Entry level
Experience Length:
1 year
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Localisation
Lagos, Nigeria
Profil recherché
Job descriptions & requirements
Responsibilities:
Attend to all assigned leads promptly
Call, message, and follow up customers until conversions
Trainings and programs
Explain products, pricing, and offers clearly
Handle objections professionally
Follow approved sales scripts and pricing
Ensure no assigned lead is abandoned
Update sales status for every lead
Report daily sales activities to the sales manager
Requirements:
Minimum of an OND in any discipline
Sales or customer service certification is an advantage
1–3 years of experience in sales, telesales, or customer service
Experience in online sales or WhatsApp selling is an advantage
100% follow-up on assigned leads
Response time to new leads: within 5–10 minutes
Minimum daily conversion activity logged
Daily sales report submission
Weekly lead-to-customer conversion tracking
Follow-up completion on pending leads
Weekly sales performance review
Monthly Target:
200 successful order deliveries / conversions or N5m in sales
Conversion Rate Benchmarks:
Below 40% → Very Poor
40% – 49% → Not Acceptable
50% – 69% → Acceptable / Good
70% – 79% → Very Good
80% – 100% → Excellent
Minimum acceptable conversion rate 70%
Anything below 60% is not acceptable
Behavioral Expectations:
Location: Egbeda, Lagos.
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Career advice powered by Taf4All
Your safety comes first — read before you go
Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
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•A salary that is far above the market rate for the position and the city is a red flag — be extra cautious.
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