TR
Tele sales / Customer Services Representative
CDIil y a environ 1 mois
Job Description
Lagos
CDI
Salary N150,000
Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
erpSoftapp, a business consultancy firm grounded in Odoo ERP expertise, is recruiting for the position of Customer Service Representative. As leaders in Odoo implementation in Nigeria, we help organisations harness the full power of Odoo to improve operations and productivity. As an award-winning Odoo partner, our priority is helping businesses unlock the full potential of their investment through a powerful and scalable solution like Odoo ERP.
Location: Yaba, Lagos
Employment Type: Full-time
Key Accountabilities / Duties:
To lead and embed within the business processes the erpSOFTapp culture to fulfil the Customer Experience Objectives. Act as the primary liaison between the business and the IT team to create an improved service experience for our customers and efficient ways of working. Ensure key stakeholders understand, support and buy into the vision. You will advise/recommend action to the Executive Team to enhance our service and our customer offer. You will have full ownership of key performance indicators relevant to particular stages of customer engagement, providing timely and accurate KPI updates to numerous stakeholders including forward looking plans. You will ensure continuous improvement is sought and any changes are driven using customer feedback. Ensuring that the customers perception and experience of interacting with erpSOFTapp is optimal at all times. Contribute to and improving customer focused organisational strategy for client activities that maintain and lead to high quality releases.
Requirements:
Candidates must possess at least a Bachelor’s/College Degree in Engineering or Social sciences. Graduate with proven track record 1-2 years experience successfully managing business analyst teams and working in project delivery for clients. Proficiency in English. Strong verbal and written communication skills. Demonstrate a strong understanding of the SDLC process. Experience in Agile/Scrum framework is required. Operational understanding of internal departments to facilitate customer service objectives. Customer Service Experience is required.
Salary: N150,000 – N200,000 / month.
Application Closing Date: 28th August, 2026.
---
**
[Click the Apply button below to apply, and Create my CV to build a CV tailored to this offer, professionally]
Ready to apply?
Does my CV fit this offer? Free diagnosis
Get seen by recruiters
Publish your CV on the Candidates page — the place recruiters browse directly to find profiles like yours.
See the Candidates pageYou are recruiting?
Find candidates on TAF4ALL🚀 Boost your application
Stand out with a professional CV and a personalized cover letter generated by AI in 3 minutes.
🇨🇦
Canadian employers are also recruiting in Africa
Real offers from Canadian employers who are explicitly looking for candidates outside Canada. No agency, no fees — you apply yourself.
Expert Application Advice
When tailoring your CV for erpSoftapp, prove you meet Odoo by naming a specific sales target you exceeded—like "beat quarterly quota by 20%." Numbers show results, not just activity.
Positioning — Your cover letter must answer one question: why YOU for THIS specific role right NOW? Avoid generic templates — one sentence on what you specifically bring beats three generic paragraphs.
Prospecting and results — Your new clients acquired and conversion rate are your strongest arguments. Show your detailed knowledge of local distributors and key players.
🎯 Make your application ATS-ready
ATS (Applicant Tracking Systems) are the software recruiters use to automatically filter CVs before any human reads them. Our CV builder is specifically designed to pass these filters — and it takes under 3 minutes.
Create my ATS CV → Career advice powered by Taf4All
Your safety comes first — read before you go
Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
- •Never pay any amount of money — for a file, a training, a uniform, or an interview. A real employer never asks the candidate to pay.
- •Never send a photo of your ID card, passport, or banking details before you have physically verified the employer exists.
- •Always meet in a public place, during the day — never an isolated address, a private home, or a location you cannot verify in advance.
- •Tell a relative or friend exactly where you are going, with whom, and at what time — and share your live location if possible.
- •Search the company name online before going: a real business has a trace (website, reviews, other employees, an official address).
- •A salary that is far above the market rate for the position and the city is a red flag — be extra cautious.