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Business Systems Lead
Company: Penda Health
Contract Type: Full-time
Location: Kenya
About Penda Health: Penda Health is an award-winning startup transforming healthcare in East Africa by building a chain of outpatient care clinics that deliver evidence-based medical care and an unmatched member experience at surprisingly affordable rates. Penda is ranked the best healthcare company to work for in Kenya and the 26th best company to work for in Kenya.
Job Summary: The Business Systems Lead plays a critical role in the smooth operation and security of Penda's IT systems. This position involves managing daily IT operations, troubleshooting system issues, and maintaining software and cloud services to minimize downtime. The ideal candidate will be a proactive problem solver with strong technical knowledge and a good understanding of healthcare IT systems, especially HMIS (Electronic Medical Records) systems. They must have excellent communication skills to support both technical and non-technical users across multiple sites, as well as a commitment to continuous learning and adaptability in a fast-paced environment. The Business Systems Lead will also collaborate with the enterprise systems team on projects and be a key player in maintaining system compliance and security standards.
Key Responsibilities:
IT Systems Operations and Maintenance:
Manage the daily operations and maintenance of all IT software systems. Monitor, track, and resolve system issues to minimize downtime. Conduct regular system audits, updates, and apply new patches and releases. Implement and maintain security measures across all software solutions. Ensure compliance with the organization's IT policies and strategies.
User Account Management and Support:
Manage user accounts and access control, including policy creation. Manage application security settings based on job categories. Serve as a strategic escalation point for system-related issues, working closely with the Help Desk and broader team to ensure effective resolution and continuous improvement. Occasionally provide remote and on-site technical support to users across all medical centers and the support office to deepen your understanding of system and user issues and maintain a focus on end users. Supervise and manage escalated issues, ensuring adherence to defined SLAs for resolution in collaboration with the system team.
Training and Onboarding:
Facilitate IT orientation and system security awareness training for new employees. Provide system onboarding training and ongoing support to staff. Train staff on new system releases and updates.
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