WA
Tech Lead - Android Experience Engineering
NOUVEAUCDIabout 24 hours ago
Job Description
Kenya
CDI
⚠️
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English Speaking Customer Support Agent (Technical Support Experience)
Influx provides Support as a Service for brands and tech companies. This includes an entire operation available on demand: agents, management, training, QA, data, and insights.
Job Type: Full Time, Remote
Qualification: BA/BSc/HND
Experience: 1 year
Job Field: Customer Care, Success and Service
What You’ll Do
Deliver exceptional customer support through email, live chat, and phone. Resolve customer enquiries by following established support processes and knowledge base articles. Troubleshoot common technical issues such as login and password problems, account access issues, basic product setup and configuration, common application or website errors, connectivity or user-facing issues using guided troubleshooting steps. Clearly explain solutions in a professional and customer-friendly manner. Accurately document customer interactions and categorize support tickets. Escalate complex or non-standard issues to specialized support teams when required. Identify recurring customer issues and provide feedback to improve internal processes and documentation. Collaborate with team to continuously improve the customer experience.
Who You Are
Excellent command of English (spoken and written) with solid verbal and written communication skills. At least 1 year of experience in Customer Service, Customer Support, Helpdesk, Service Desk, or similar customer-facing roles. Comfortable assisting customers with basic technical troubleshooting using structured guides and documented workflows. Familiar with common web applications, mobile apps, and online platforms. Able to quickly learn new software and navigate multiple systems simultaneously. Strong problem-solving skills with the ability to identify issues by following established troubleshooting procedures. Calm, patient, and empathetic when supporting customers with technical or service-related concerns. Excellent attention to detail and documentation skills. Comfortable escalating issues that fall outside documented support procedures. Familiarity with CRM or helpdesk platforms (such as Zendesk, Intercom, Freshdesk, Salesforce, HubSpot, or similar) is an advantage. Basic understanding of concepts such as user accounts, browsers, passwords, internet connectivity, or software configuration is preferred but not required.
Ideal Background
Candidates may have experience in roles such as: Customer Support Representative, Customer Service Agent, Helpdesk Agent, SaaS Customer Support, E-commerce Customer Support, BPO Customer Support, Call Center Customer Service.
What We Offer
100% remote work. Collaborative and supportive global environment. Exposure to international clients. Opportunities for growth and development.
Ideal Work Setup
System: Windows 10 or above (32-bit) or MacBook (no Chromebook, Linux, or desktop). RAM: Minimum 8GB. Processor: Intel Core i5 or higher. Internet: 40–50 Mbps (download), 30 Mbps (upload). Equipment: Wired headset. Environment: Quiet, distraction-free workspace.
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Expert Application Advice
Never pay for any notarisation, certificate or assessment as part of any recruitment process. When in doubt, contact us Influx provides Support as a Service for brands and tech companies. This includes an entire operation available on demand: agents, management, training, QA, data, and insights. Read more about this company
Expérience
English Speaking Customer Support Agent (Technical Support Experience) Job Type Full Time , Remote Qualification BA/BSc/HND Experience 1 year
Localisation
Job Field Customer Care, Success and Service What You’ll Do Deliver exceptional customer support through email, live chat, and phone. Resolve customer enquiries by following established support processes and knowledge base articles. Troubleshoot common technical issues such as login and password problems, account access issues, basic product setup and configuration, common application or website errors, connectivity or user-facing issues using guided troubleshooting steps. Clearly explain solutions in a professional and customer-friendly manner. Accurately document customer interactions and categorize support tickets. Escalate complex or non-standard issues to specialized support teams when required. Identify recurring customer issues and provide feedback to improve internal processes and documentation. Collaborate with team to continuously improve the customer experience. Who You Are
Compétences requises
Excellent command of English (spoken and written) with solid verbal and written communication skills. At least 1 year of experience in Customer Service, Customer Support, Helpdesk, Service Desk, or similar customer-facing roles. Comfortable assisting customers with basic technical troubleshooting using structured guides and documented workflows. Familiar with common web applications, mobile apps, and online platforms. Able to quickly learn new software and navigate multiple systems simultaneously. Strong problem-solving skills with the ability to identify issues by following established troubleshooting procedures. Calm, patient, and empathetic when supporting customers with technical or service-related concerns. Excellent attention to detail and documentation skills. Comfortable escalating issues that fall outside documented support procedures. Familiarity with CRM or helpdesk platforms (such as Zendesk, Intercom, Freshdesk, Salesforce, HubSpot, or similar) is an advantage. Basic understanding of concepts such as user accounts, browsers, passwords, internet connectivity, or software configuration is preferred but not required. Ideal Background Candidates may have experience in roles such as: 100% remote work Collaborative and supportive global environment. Exposure to international clients. Opportunities for growth and development. Ideal Work Setup System: Windows 10 or above (32-bit) or MacBook (no Chromebook, Linux, or desktop) RAM: Minimum 8GB Processor: Intel Core i5 or higher Internet: 40–50 Mbps (download), 30 Mbps (upload) Equipment: Wired headset Environment: Quiet, distraction-free workspace Check how your CV aligns with this job Method of Application Interested and qualified? Go to Influx on influx.typeform.com to apply Build your CV for free. Download in different templates. Pour postuler a cette offre, cliquez sur le bouton "Postuler" afin d'acceder aux coordonnees du recruteur (email et/ou telephone).
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Beware of scams
Taf4All only lists job offers published by third parties — we are not the source of these jobs and do not handle recruitment. Stay vigilant: never pay money to get a job or an interview, and be wary of any suspicious request.