IT Assistant

Position: IT Assistant

Localisation

Employment Type: Full-Time Salary: 100,000 FCFA per month Job Summary We are seeking a proactive, organized, and technically skilled IT Assistant to support both the company’s business development activities and internal IT operations. This hybrid role combines 60% Marketing Assistant responsibilities with 40% IT support functions . The successful candidate will help generate new business opportunities, maintain strong client relationships, promote the company’s digital services, and provide first-level technical support to ensure smooth day-to-day operations. Key Responsibilities Marketing & Business Development (60%) Identify and research potential clients through market research, online platforms, networking, and business directories. Prospect new customers through phone calls, emails, social media, and other communication channels. Schedule and coordinate meetings with prospective clients to discuss their business needs.

Présentation du poste

Prepare service proposals, quotations, presentations, and follow up on sales opportunities.

Formation / Diplômes

Maintain and update the Customer Relationship Management (CRM) database with accurate client information and sales activities. Build and maintain long-term relationships with existing and prospective clients. Collect customer feedback and recommend improvements to products and services. Monitor market trends, competitor activities, and identify new business opportunities. Support the planning and execution of marketing campaigns and promotional activities. Assist in achieving the company’s sales and business development objectives. IT Support & Technical Assistance (40%) Provide first-level technical support for hardware, software, and network-related issues. Install, configure, and maintain desktop computers, laptops, printers, and other IT equipment. Assist with user account management, password resets, software installation, and system updates. Perform routine data backups and support basic cybersecurity practices. Troubleshoot network connectivity issues and assist with maintaining IT infrastructure. Maintain IT asset inventory, technical documentation, and equipment records. Support employees with day-to-day IT requests and ensure timely resolution of technical issues. Escalate complex technical problems to senior IT personnel when necessary. Ensure IT equipment is functioning efficiently and report maintenance needs.

Minimum of a Bachelor’s Degree (BSc/HND/Licence) in Computer Science, Information Technology, Software Engineering, Information Systems, Computer Engineering , or a related field.

Expérience

Minimum of 1–2 years of experience in IT support, technical assistance, sales, marketing, business development, or a similar hybrid role. Basic knowledge of computer hardware, software installation, networking, and troubleshooting. Familiarity with Microsoft Office Suite and CRM systems is an advantage. Good understanding of digital marketing, customer engagement, and lead generation techniques.

Excellent verbal and written communication skills. Strong customer service and interpersonal skills. Good organizational and time management abilities. Ability to multitask and work independently with minimal supervision. Strong analytical and problem-solving skills. Ability to learn quickly and adapt to changing business and technical needs. Bilingual (English and French) is an added advantage. Required Skills Business Development Lead Generation Customer Relationship Management (CRM) Sales Support Digital Marketing IT Support & Troubleshooting Hardware & Software Installation Basic Networking Microsoft Office Suite Communication & Presentation Skills Customer Service Time Management Problem Solving

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