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Call Center Trainer
GRID ENERGIES
As part of customer contractual requirements and compliance with Majorel internal procedures, the Trainer: Leads the initial training sessions Supports new releases as well as people identified in difficulty Ensures administrative control of training Designs training modules / quizzes Ensures that the quality of service provided by the activity under its responsibility is maintained In order to maintain and develop the skills of employees. MAIN RESPONSIBILITIES: Leads initial and continuing training sessions Leads training (trades, products, process, customer relations) for integration agents Evaluates and validates the skills (linguistic, technical, relational and behavioral) of integration agents before going into production Keeps abreast of updates on procedures, policies, products, offers or new products on a daily basis and communicates the content to the various teams. Support new releases as well as people identified in difficulty Provide field support after initial training Supervise employees who need to be upgraded through close / remote listening, regular analysis of service, personalized briefs, facilitation of workshops, continuing education, etc. Ensures the administrative control of training Ensures the evaluative reporting of trainees throughout the Initial Training (attendance sheets,... Rwanda : Eastern Province Kigali Province Northern Province Southern Province Western Province
2021-06-25
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Taf4All only lists job offers published by third parties — we are not the source of these jobs and do not handle recruitment. Stay vigilant: never pay money to get a job or an interview, and be wary of any suspicious request.
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