Senior Director, Service Delivery Lead – Data & AI

Roles & Responsibilities

The Senior Director, Service Delivery Lead Data & AI (Operations) is accountable for Agile delivery, scaling, and operational excellence of Data, AI, and Agentic AI initiatives across core operational domains such as servicing, claims, and underwriting. This is a Group role coordinating delivery across multiple LBUs to ensure solutions are deployed effectively into live operations.

Key Responsibilities

• Own end-to-end delivery and service performance of Operations Data, AI, and Agentic AI initiatives.
• Lead disciplined Agile delivery in regulated, high-availability environments.
• Oversee delivery of Agentic AI solutions embedded into operational workflows with strong governance and auditability.
• Act as the central Group coordination point for Operations Data & AI delivery across LBUs.
• Ensure all production Data and AI services meet agreed SLAs, availability, and resilience standards.
• Drive continuous improvement through Agile retrospectives and service performance metrics.
• Lead senior delivery and service leaders across geographies and vendor partners.

Qualifications & Experience

• 12–15+ years in senior delivery, service, or transformation leadership roles.
• Strong experience delivering Data, AI, and Agentic AI solutions into live operational environments.
• Proven experience applying Agile and hybrid Agile models in regulated domains.
• Strong stakeholder management experience across Group and LBU environments.

EA Number: - 11C4879