Remote French Bilingual Customer Support Representative

We’re Hiring: Remote French Bilingual Customer Support Representative

At TalentPop App, we’re building a remote team of customer support professionals who are passionate about helping people and delivering exceptional customer experiences. If you’re fluent in French and English and enjoy working in a fast-paced, customer-focused environment, we’d love to hear from you.

What You'll Be Doing

As a Remote French Bilingual Customer Support Representative, you’ll assist customers from French-speaking regions through voice calls and live chat. Whether helping track orders, answering product questions, or resolving customer concerns, you’ll play an important role in creating positive and professional customer experiences.

This role goes beyond answering questions — it’s about building trust, showing empathy, and ensuring customers feel supported throughout every interaction.

Your Core Responsibilities

Provide timely, professional, and friendly customer support in both French and English through calls and live chat Troubleshoot customer concerns using a calm and solutions-oriented approach Accurately document customer interactions and updates Identify recurring concerns and share feedback to help improve processes and customer experience Collaborate with internal teams and team leads to stay aligned on workflows and priorities Deliver customer experiences aligned with TalentPop App’s service standards and values

What We're Looking For

At least 1 year of remote or online customer service experience or experience in a similar support role Experience providing bilingual customer support is an advantage Excellent written and verbal communication skills in both French and English Experience with Gorgias, Zendesk, Shopify, or similar customer support tools is a plus Calm, organized, and solutions-focused under pressure Familiarity with E-Commerce and CRM systems is an advantage Fluent in both French and English

Technical Requirements

Personally owned laptop or desktop with at least an Intel i5 processor or equivalent, and a minimum of 8GB RAM Reliable internet connection with a minimum speed of 25 Mbps for both upload and download Quiet and professional remote workspace suitable for calls

What’s In It for You

Permanent work-from-home setup Competitive compensation with annual performance reviews Paid time off to support work-life balance Monthly health stipend depending on location Performance-based bonuses tied to KPIs Supportive team culture focused on growth, accountability, and collaboration

Why Join TalentPop App?

At TalentPop App, we believe customer support is about creating meaningful human connections. When you join our team, you’ll become part of a collaborative remote environment that values communication, professional growth, and exceptional customer experiences.

If you’re ready to use your language skills to make a meaningful impact while growing your remote career, we’d love to hear from you.

Ready to Apply?

Apply today and become part of the TalentPop App team dedicated to delivering world-class customer support experiences.

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