Technical Account Manager

Job Summary

MANGA CIG is seeking a proactive and technically skilled Technical Account Manager to support and grow relationships with clients within our agriculture savings and loan ecosystem. The ideal candidate will bridge the gap between clients, technology, and financial services by ensuring seamless onboarding, system usage, and ongoing support for our agricultural financial products.

Key Responsibilities
Serve as the primary point of contact for assigned clients, ensuring strong and lasting relationships
Provide technical guidance and support on MANGA CIG’s digital platforms for savings, loans, and agricultural financing
Onboard new clients, including training on system usage and best practices
Monitor client accounts to ensure optimal use of services and identify opportunities for growth
Collaborate with internal teams (IT, operations, finance) to resolve client issues efficiently
Analyze client data and generate insights to improve performance and customer satisfaction
Support the implementation of new tools, features, and financial products
Ensure compliance with company policies and relevant financial regulations
Prepare regular reports on client performance, challenges, and opportunities
Requirements & Qualifications
Bachelor’s degree in Agriculture, Finance, Information Technology, Business Administration, or a related field
5–7 years of experience in account management, technical support, or financial services (preferably in agriculture or microfinance)
Strong understanding of digital financial systems, mobile platforms, or fintech solutions
Excellent communication and relationship management skills
Ability to explain technical concepts in a clear and simple manner
Strong analytical and problem-solving abilities
Proficiency in Microsoft Office and CRM tools
Knowledge of agricultural value chains is a strong advantage
Key Competencies
Client-focused mindset
Technical aptitude
Problem-solving and critical thinking
Strong organizational skills
Adaptability and willingness to learn
Team collaboration
What We Offer
Opportunity to work at the intersection of agriculture, finance, and technology
A collaborative and mission-driven work environment
Professional growth and development opportunities
Competitive compensation package