Temporary Appointment: Knowledge Management Assistant, GS-5, Communications Stream in Business Performance and Modernization Section, UNICEF Global Shared Services Centre, Budapest, Hungary

Temporary Appointment: Knowledge Management Assistant, GS-5, Communications Stream in Business Performance and Modernization Section, UNICEF Global Shared Services Centre, Budapest, Hungary | UNICEF - United Nations Children’s Fund

Temporary Appointment: Knowledge Management Assistant, GS-5, Communications Stream in Business Performance and Modernization Section, UNICEF Global Shared Services Centre, Budapest, Hungary

UNICEF - United Nations Children’s Fund Remote | Budapest National GS-5, General Service - No need for Higher Education - Locally recruited position level Speaks Chinese, Arabic, English, French, Russian, Spanish

Application deadline: December 31, 2026 (8 months)

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Summary by Impactpool

UNICEF is seeking a Knowledge Management Assistant to support the Remote Support Hub model, providing operational, human resources, and administrative services to small Country Offices. The role involves creating, maintaining, and updating shared knowledge on platforms like SharePoint and ServiceNow to enhance user experience. The position requires collaboration with diverse colleagues and a commitment to UNICEF's mission of promoting children's rights. This temporary appointment is valid until December 31, 2026.

Candidate Requirements:

Completion of secondary education

5 years of experience in knowledge management or related fields

Proficiency in MS Office applications

Experience with document repositories

Fluency in English

Interpersonal skills

Project management capabilities

As part of its ongoing evolution, the GSSC is piloting a Remote Support Hub (RSH) model to provide location-independent operational, human resources and administrative services to small Country Offices. UNICEF GSSC is looking for an individual passionate in creating, maintaining and updating the shared knowledge for the Remote Support Hub), ensuring clear structure, human-centered design and ease of navigation in UNICEF’s knowledge platforms (SharePoint, ServiceNow) to improve the user experience.

THIS TEMPORARY APPOINTMENT IS UNTIL 31 DECEMBER 2026

UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built: we offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

For every child, a calling.

We are committed, passionate, and proud of what we do. Promoting the rights of every child is not a job, it’s a calling.

UNICEF's Global Shared Services Centre (GSSC) in Budapest, Hungary provides services to UNICEF offices globally in the areas of Finance, Human Resources, Payroll and Information Technology. For more information about GSSC please visit our webpage at Global Shared Services Centre | UNICEF  and check this Working for UNICEF’s Global Shared Services Centre - YouTube

How can you make a difference?

As part of its ongoing evolution, the GSSC is piloting a Remote Support Hub (RSH) model to provide location-independent operational, human resources and administrative services to small Country Offices. UNICEF GSSC is looking for an individual passionate in creating, maintaining and updating the shared knowledge for the Remote Support Hub), ensuring clear structure, human-centered design and ease of navigation in UNICEF’s knowledge platforms (SharePoint, ServiceNow) to improve the user experience.

Summary of Key Functions and Accountabilities

Knowledge repository management and documentation

Process capture and SOP development support

Knowledge sharing, internal communications and learning support

Data, reporting and service improvement support

Coordination and general support

For detailed key functions, accountabilities and related duties/tasks please check the Job Description

To qualify as an advocate for every child you will have…

Minimum requirements:

Education:

Completion of secondary education (i.e. high school diploma) is required, preferably supplemented by technical or university courses related to the work of the organization.

University-level courses in information management, business administration, communications, social sciences, HR, public administration, or a related field are an asset.

Work Experience:  

A minimum of five years of experience in knowledge management, documentation, administrative support, programme/operations support, or information management is required.

A completed BA degree from an accredited institution qualifies as 3 years’ experience and will be counted towards the minimum work experience requirement. Master’s degree will be considered with an additional two years of relevant work experience.

Proficiency with MS Office applications (Word, Excel, PowerPoint) and collaboration platforms is required.

Experience supporting document repositories (SharePoint/Teams/Google Drive), SOPs, or internal communications is an advantage.

Skills :  Interpersonal Skills: Courteous, patient, and effective in working with diverse colleagues across cultures.

Capabilities Required:  Project Management, Collaboration, Problem Solving, Digital Dexterity

Language Requirements: Fluency in both spoken and written English is required. Knowledge of an additional UN Language (Arabic, Chinese, French, Russian, Spanish) is considered an asset

As an advocate for every child, you will receive: 

UNICEF offers an attractive remuneration package with competitive salary and benefits

For further details, please visit Compensation and Benefit site on UNICEF Career page

Applicants must be nationals of Hungary or EU/Schengen countries or in the possession of a valid long-term Hungarian residence and work permits. Temporary and sponsored permits are not accepted. UNICEF GSSC does not facilitate MFA accreditation for locally recruited staff. Applicants with non-EU citizenship must attach copies of their valid Hungarian residence and work permits, otherwise their applications will not be considered.

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

UNICEF competencies required for this post are…

(1) Builds and maintains partnerships (2) Demonstrates self-awareness and ethical awareness (3) Drive to achieve results for impact (4) Innovates and embraces change (5) Manages ambiguity and complexity (6) Thinks and acts strategically (7) Works collaboratively with others

Familiarize yourself with our competency framework and its different levels.

UNICEF promotes and advocates for the protection of the rights of every child, everywhere, in everything it does and is mandated to support the realization of the rights of every child, including those most disadvantaged, and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, disability, gender identity, , religion, nationality, socio-economic background, minority, or any other status.

UNICEF encourages applications from all qualified candidates, regardless of gender, nationality, religious or ethnic backgrounds, and from people with disabilities, including neurodivergence. We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF provides reasonable accommodation throughout the recruitment process. If you require any accommodation, please submit your request through the accessibility email button on the UNICEF Careers webpage Accessibility | UNICEF . Should you be shortlisted, please get in touch with the recruiter directly to share further details, enabling us to make the necessary arrangements in advance.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including e, , abuse of authority and discrimination based on gender, nationality, age, race, , religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.

UNICEF appointments are subject to medical clearance.  Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be canceled.

Remarks:

As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.

Government employees who are considered for employment with UNICEF are normally required to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason. 

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.

In this role, you will collaborate with colleagues across multiple locations. For effective collaboration, we encourage flexible working hours that accommodate different time zones while prioritizing staff wellbeing.

Humanitarian action is a cross-cutting priority within UNICEF’s Strategic Plan. UNICEF is committed to stay and deliver in humanitarian contexts. Therefore, all staff, at all levels across all functional areas, can be called upon to be deployed to support humanitarian response, contributing to both strengthening resilience of communities and capacity of national authorities.

All UNICEF positions are advertised, and only shortlisted candidates will be

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