Transformation Manager (Knowledge Management, Learning, and Communications), GSC

Transformation Manager (Knowledge Management, Learning, and Communications), GSC IRC - International Rescue Committee Remote | New York City, Baltimore, Dallas National Mid level Closed Apply Summary by Impactpool The International Rescue Committee (IRC) is seeking a Transformation Manager for its Global Supply Chain (GSC) Department. This role will lead knowledge management, learning, change management, and communications strategies for strategic supply chain transformation initiatives. The manager will ensure the successful adoption of new AI-powered tools and system enhancements while collaborating with various stakeholders. The position focuses on maximizing user adoption and delivering sustainable capability improvements across the organization. Candidate Requirements: Bachelor's degree or certification in relevant field 3-6 years' experience in knowledge management and learning Experience in designing and implementing KML strategies Strong project management skills Excellent communication skills Ability to work with diverse teams Familiarity with AI-powered tools The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future. Background/IRC Summary The IRC's Global Supply Chain (GSC) Department aims to achieve excellence in supply chain management by providing accurate, timely, and effective information to IRC operations and programming management teams. We accomplish this through clear and accessible documentation, developing meaningful learning and knowledge-sharing opportunities, and managing regular and engaging communications across all GSC functions. Our focus lies in fostering strong collaboration between headquarters, regional offices and clusters, country programs, and field offices to drive organizational efficiency and effectiveness in supply chain operations. Job Overview The Manager of Global Supply Chain Transformation will lead the knowledge management, learning, change management, and communications strategy for a portfolio of strategic supply chain transformation initiatives. This role is responsible for ensuring successful adoption and integration of new AI-powered tools and system enhancements across GSC, working in close collaboration with technical teams, regional staff, and cross-functional stakeholders including Global Finance and IT. The position will focus primarily on three strategic initiatives: Integra Demand & Supply Planning, AI-Powered Knowledge Management & User Support, and the OCR + AI Last-Mile Inventory & Contributions in Kind (CIK) Tracking System. The Manager will develop and execute comprehensive management and learning strategies to maximize user adoption, ensure operational readiness, and deliver sustainable capability improvements across the organization. Key Working Relationships Position reports to: Director, Global Supply Chain Strategy Planning and Management Position directly supervises: N/A Key Working Relationships: Within GSC: Systems and Data, Risk and Compliance, Chief Global Supply Chain Officer, Regional Supply Chain Directors, Coordinators, and Systems Advisors, Global Supply Chain Leadership team. Around the agency: Global Finance Transformation Director and team, Integra (IRC’s Microsoft D365 ERP), Cross-Functional Business Lead, IT Communications Specialist, Signpost (www.signpost.ngo) team, P&C Learning and Development team. External to IRC: various consultants. Responsibilities: Project-Based Change Management & Adoption Develop and execute comprehensive change management strategies for each of the three donor-funded initiatives, ensuring alignment with project timelines and organizational readiness. Partner with the PMO and technical teams to integrate change management activities into project plans, identifying key milestones, dependencies, and sequencing for learning and communications deliverables. Conduct stakeholder analysis and change impact assessments to identify adoption risks and develop targeted mitigation strategies. Design and implement feedback mechanisms to monitor adoption progress, identify barriers, and adjust strategies as needed throughout each project lifecycle. AI-Powered Knowledge Management & User Support Along with the System and Data and Risk and Compliance Directors, serve as the GSC lead for the Supply Chain Expert Bot initiative, collaborating with the Signpost team to consolidate and curate knowledge sources including SOPs, policies, job aids, process maps, and training materials. Coordinate with subject matter experts across Procurement, Inventory, Assets, Logistics, and donor compliance to ensure accurate, comprehensive content for the AI bot. Develop quality assurance processes for bot training data and ongoing content maintenance to ensure consistently updated knowledge repositories. Design the user support model for the Expert Bot, including escalation pathways and integration with ServiceNow for operational support ticketing. Learning Strategy & Content Development Lead the development of learning strategies and materials to support user adoption of Integra Demand & Supply Planning capabilities, including forecasting tools and the Vendor Collaboration Portal. Create role-based training curricula addressing the needs of procurement teams, program staff, and regional advisors for each in