SVN/2026/34/Medical Associate (Data)/G5/DOUALA

Job Description

Under the overall supervision of Chief Migration Health Officer (CMHO) and the direct supervision of the Senior Medical Assistant, the successful candidate will be responsible for carrying out the call centre function and the the following duties and responsibilities in relation to the Migration Health Assessment Centre (MHAC) in Douala,Cameroon.

Responsibilities

The Medical Assistant provides information, relevant to Health Assessment Programs, Applicant processing and other IOM services to the migrants.

He/she may be assigned to one of two potential subunits within the Migration Health Assessment Centre (MHAC): the reception and data processing unit or the call centre. The incumbent will need to be capable of flexibility when assigned different tasks. Below is a description of the possible tasks, which are more detailed in the duty lists and standard operating procedures (SOPS).

Call Centre Overall Duties

Support coordination of call centre function and support its efficient operation Provide migrants’ information regarding health assessments by phone. Register the migrants in the IOM database, schedule and confirm medical appointments and receive and communicate messages for medical staff and beneficiaries. Prepare master lists of migrants scheduled for health assessment processing and submit them to respective service providers / relevant persons as required. Maintain daily statistics related to health assessments and update the records; and, Contribute to customer satisfaction evaluation management.

Reception And Data Entry Overall Duties

Perform all the necessary data processing activities of the Migration Health Assessment Centre (MHAC), such as: receiving and explaining the registration process to applicants. checking applicant’s identity. entering biodata of the applicants in the appropriate platform. taking photos using webcam and loading the image to the appropriate platform; and, printing of medical forms, consent forms and other necessary documents. Receive all completed medical examination forms, x-rays and other documents from Country Offices or Panel Physicians while updating the reception of the same in the database and forward for quality check before clearance, if applicable Prepare, sort and package medical files and other documents during mobile migration health assessment missions where such mobile units are available Transmit completed medical forms, DNA packages and other medical documents either by electronic means or by courier services to the various partners. Ensure correct

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