MI
Téléconseiller(ère) - Dakar
CDI6 months ago
Job Description
Dakar
CDI
Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
Santelia recrute un(e) Téléconseiller(ère) Francophone ou Anglophone pour renforcer son équipe à Dakar. Vous serez en charge de la gestion des appels entrants et sortants, de la prise en charge des demandes clients, de la fourniture d'informations précises et de la promotion des services de l'entreprise. Le poste requiert une excellente communication et une capacité à évoluer dans un environnement dynamique et orienté client.
Vos
- Répondre aux appels des clients en français ou en anglais avec professionnalisme et courtoisie.
- Identifier les besoins des clients et proposer des solutions adaptées.
- Gérer efficacement les demandes et résoudre les problèmes rencontrés par les clients.
- Documenter les interactions et mettre à jour les informations dans la base de données.
- Contribuer à l'atteinte des objectifs qualitatifs et quantitatifs de l'équipe.
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Your safety comes first — read before you go
Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
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- •Tell a relative or friend exactly where you are going, with whom, and at what time — and share your live location if possible.
- •Search the company name online before going: a real business has a trace (website, reviews, other employees, an official address).
- •A salary that is far above the market rate for the position and the city is a red flag — be extra cautious.