Afreximbank: Manager, Client Relations, AWAF – Abuja, Nigeria

Reference No. BLRCDT-MCRAWAF

CA Global Headhunters has been retained by the Afreximbank based in Cairo, Egypt to recruit for this position. For more information on the Afreximbank please visit their website  www.afreximbank.com . Should you meet the minimum requirements and wish to apply for the position please apply directly to CA Global Headhunters. Reference Number: BLRCDT-MCRAWAF Nature & Scope: Reporting to the Regional Chief Operating Officer (RCOO), the job holder is responsible for implementation of business plans, client account plans/strategies, client relationship management, management of internal and external stakeholders and ensuring timely processing of credit approvals. The position holder will be required to identify the Bank’s key/core customers in each region by sector and draw up Account Management Plans for the purpose of maximizing cross selling of the Bank’s products and services Responsibilities: The position holder will be required to execute the following key responsibilities: Undertake the preparation of annual Regional Strategic and Marketing Plans derived from the Bank’s Strategic Plan for Management’s approval; Implement the annual marketing plan and client coverage and business development activities for a given portfolio of clients with deliberate cultivation based on proactive individualized plans. These plans would be developed in coordination with the product teams and would be designed to increase client engagement, cross selling and share of wallet; Prepare new business Pre-Assessment Memos and Credit Proposals from the region, Product teams and Head Office and make recommendation on the same to the Director, Client Relations (Anglophone West Africa); Work with other deal team members on the Bank’s products and geographies to ensure timely transaction processing till closure; Market and sell all products of the Afreximbank Group, including FEDA, PAPSS, AfrexInsure, Africa Trade and Distribution Company (ATDC), ATG and other digital solutions, other related companies of the Afreximbank Group e.g. Africa Energy Bank, etc.

Formation / Diplômes

Generate bankable leads through anticipating customer needs and finding out what information, products or services the customer requires to meet his/her needs, providing clear, accurate and relevant information; Sales activity planning, including reviewing existing customer files to identify cross selling and renewal opportunities; Managing new business pitches and undertaking commercial negotiations; Ensuring a strong working knowledge of client portfolios / products with the Bank and flag any early alert signals on clients’ portfolio performance; Implement timely resolution of customers’ issues and regional service coverage for provision of an impeccable client service to each client or government organization. This includes timely turn around in terms of responses to client inquiries; Producing call reports and file notes after any client meetings, summarising any additional actions required, including follow-up calls and reviewing call reports produced by team members; Serve as the Bank’s first line of defence to ensure KYC compliance as well as compliance with national legal requirements, industry regulations, organisational policies and professional codes; Provide support to internal stakeholders in resolution of challenged credits and work out situation; Provide support during the organisation of scheduled strategic events, mobilise attendance and/or sponsorships to ensure overall success in line with the bank’s standards;

Présentation du poste

Where required, representing the Bank in high level meetings, fora and making presentations in conformity with the high standards for which the Bank has become known; Maintaining and improving the Bank’s image across the continent; and

Responsabilités

Performing any other duties as may be assigned by Senior Management from time to time. Compliance Responsibilities Understand and adhere to the Bank's AML, Regulatory and Conduct Compliance policies and procedures, notably; Staff Handbook Anti-Money Laundering (AML), Counter Financing of Terr

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