CDI2 days ago

Service Manager - iStore Africa

Careers24

South Africa

Job Description

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In order to apply for this job, please register your profile or log in with an existing account. Register --> Vacancy Details Employer: Core Group

Formation / Diplômes

iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of over 40 physical and online stores across Africa, iStore provides expert advice, Apple Authorised Repairs, business and education solutions, training, and technical support for everything Apple.

Expérience

At Core Group, we are passionate about technology, innovation, and delivering exceptional customer experiences. We are looking for a highly driven and operationally strong Service Manager to lead and elevate our service operations across Africa. Purpose of the Role The Service Manager – iStore Africa will own the end-to-end repair journey and strategic leadership of iStore’s service operations across the African continent. This role is accountable for every stage of the repair process — from collections and logistics to workshop operations and final customer delivery — ensuring all service centres operate in line with Apple Authorised Service Provider (AASP) standards. The successful candidate will play a critical role in driving operational excellence, improving customer experience, maintaining audit readiness, and supporting the continued expansion of iStore service operations across Africa. Key Responsibilities Operational & Repair Management

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Service Manager - iStore Africa

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Formation / Diplômes

Expérience

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