Afreximbank – Manager (Operations, Technical Onboarding) (AfrexInsure) – Cairo, Egypt

Reference No. MTAFXIN11

CA Global Headhunters has been retained by the Afreximbank based in Cairo, Egypt to recruit for this position. For more information on the Afreximbank please visit their website  www.afreximbank.com . Should you meet the minimum requirements and wish to apply for the position please apply directly to CA Global Headhunters. Afrexim Insurance Management Company (AfrexInsure) is a 100% owned subsidiary of Afreximbank. The company is licensed by the Financial Services Commission of Mauritius as an Insurance Manager to offer specialty insurance management services in Africa. Reference Number: MTAFXIN11 Responsibilities: The Operations Manager Technical Onboarding is responsible for the daily functions and ensuring that the AfrexInsure’ s back office runs efficiently. This position involves managing various operational processes, including renewals, risk management, claims processing, credit control, reporting, and customer service. The individual will be responsible for developing and implementing operational policies and procedures that enhance productivity while maintaining compliance with internal and regulatory standards.

Localisation

The person will analyze performance metrics to identify areas for improvement, streamline workflows, and optimize resource allocation. Additionally, they will collaborate with other departments such as IT, finance, compliance, and marketing to align operational strategies with overall business goals. The operations manager will be expected to contribute to building the AfrexInsure franchise through quality and efficient delivery to customers and working with key stakeholders such as risk carriers, regulators, brokers, local primary insurers, among others.

Autres informations

The operations manager will be responsible for overseeing daily operations, ensuring compliance with regulatory & internal standards, optimizing processes for efficiency, coordinating between departments to enhance service delivery, implementing strategic initiatives to improve customer satisfaction and retention, analyzing operational data to inform decision-making, reporting, and maintaining effective communication with stakeholders to align organizational goals. This will be achieved by doing among others tasks the following. Work with Business Development Managers to identify renewal business opportunities and renew policies falling due for renewal – Keep track of insurance renewals in advance.

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