CA
Avis de recrutement : RESPONSABLE SERVICE CLIENT
CDI5 months ago
Alerte Vigilance Taf4All
IMPORTANT: This is a direct offer. Be extremely careful. Never pay any fees (application processing fees) to get a job. Stay vigilant.
Job Description
Yaounde
CDI
Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
Carimo Empire, groupe camerounais dédié à la beauté africaine, recrute un(e) Responsable Service Client en CDI basé(e) à Yaoundé.
Missions :
Piloter et superviser les activités du Service Client (téléphone, e-mail, réseaux sociaux et accueil physique), définir la stratégie de relation client, encadrer une équipe de conseillers clientèle, gérer les réclamations, analyser les indicateurs de performance.
BAC+3 à BAC+5 en Commerce, Management ou Communication, minimum 3 ans d'expérience en poste similaire, maîtrise des outils CRM.
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Pour postuler chez Carimo Empire, mettez en avant votre expérience avec 3 ans d'expérience en contexte africain. Valorisez votre capacité à négocier et fidéliser des clients dans des environnements complexes. Un suivi personnalisé montre votre sérieux. Bonne chance !
Positionnement — Votre lettre de motivation doit répondre à une seule question : pourquoi VOUS pour CE poste précis à CE moment ? Évitez les lettres génériques — une phrase sur ce que vous apportez spécifiquement vaut mieux que trois paragraphes généraux.
KPIs commerciaux — Chiffre d'affaires généré, croissance du portefeuille, quota atteint (%) : ces 3 métriques sont obligatoires en entretien senior. Préparez aussi votre plan des 100 premiers jours — les directeurs commerciaux qui arrivent avec un plan sont systématiquement plus crédibles.
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Your safety comes first — read before you go
Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
- •Never pay any amount of money — for a file, a training, a uniform, or an interview. A real employer never asks the candidate to pay.
- •Never send a photo of your ID card, passport, or banking details before you have physically verified the employer exists.
- •Always meet in a public place, during the day — never an isolated address, a private home, or a location you cannot verify in advance.
- •Tell a relative or friend exactly where you are going, with whom, and at what time — and share your live location if possible.
- •Search the company name online before going: a real business has a trace (website, reviews, other employees, an official address).
- •A salary that is far above the market rate for the position and the city is a red flag — be extra cautious.