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SW

Call Center Agent (English / French)

SWECOM
📍 Douala 🇨🇲CDI🗓️ 5 months ago
Alerte Vigilance Taf4All

IMPORTANT: This is a direct offer. Be extremely careful. Never pay any fees (application processing fees) to get a job. Stay vigilant.

Job Description

Douala
CDI

Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.

[

] SWECOM, a leading player in the telecommunications and service industry in Cameroon, is expanding its operations in Douala. We are looking for motivated Call Center Agents to join our dedicated team at our Kotto/Fin Goudron Bangue site. This is a prime opportunity for individuals with excellent communication skills who wish to build a career in customer service and problem-solving within a high-performance environment.

[VOS MISSIONS]

  • Handle inbound and outbound calls professionally, ensuring high customer satisfaction levels.
  • Identify customer needs, provide accurate information, and resolve issues effectively using company protocols.
  • Maintain detailed records of customer interactions and update the database regularly.
  • Meet individual and team performance targets while maintaining the highest standards of service quality.

[VOTRE PROFIL]

Minimum of a High School Certificate (Bachelor's Degree in telecommunication is an added advantage). You possess proven experience in a call center or customer service role. Excellent communication skills in English and/or French are required. You are a good listener with strong problem-solving skills, able to work under pressure and meet targets. Basic computer literacy is mandatory. We are looking for proactive team players dedicated to excellence.

[CONDITIONS ET CONTACT]

  • Location: Kotto, Douala.
  • Deadline: April 30, 2026.
  • Candidature: Forward your application (Motivation Letter, CV, Copy of Degrees/Certificates, National ID Card) to the General Manager at: or . You can also reach us at: or .

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Expert Application Advice

Bonjour SWECOM, je suis candidat pour ce poste. Mon parcours en Afrique m’a permis de maîtriser les compétences demandées dans l'annonce dans des contextes complexes. Je serais ravi d’échanger sur ma capacité à apporter des solutions adaptées à vos enjeux. Merci pour votre considération.

Processus UN — Complétez impérativement votre UN P11 (Personal History Form) à jour et personnalisé pour ce poste — un P11 générique est éliminatoire. Postulez dans les 72h de publication : les agences ONU ferment souvent les candidatures dès que le volume est atteint.

Candidature ciblée — Adaptez votre CV aux mots-clés exacts de cette offre et prouvez chaque compétence par un exemple concret. Une lettre de motivation qui montre que vous comprenez les défis spécifiques de ce poste fait systématiquement la différence.

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Career advice powered by Taf4All

Your safety comes first — read before you go

Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.

  • •Never pay any amount of money — for a file, a training, a uniform, or an interview. A real employer never asks the candidate to pay.
  • •Never send a photo of your ID card, passport, or banking details before you have physically verified the employer exists.
  • •Always meet in a public place, during the day — never an isolated address, a private home, or a location you cannot verify in advance.
  • •Tell a relative or friend exactly where you are going, with whom, and at what time — and share your live location if possible.
  • •Search the company name online before going: a real business has a trace (website, reviews, other employees, an official address).
  • •A salary that is far above the market rate for the position and the city is a red flag — be extra cautious.

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