Relationship Manager Islamic Banking SME at NBC Bank Tanzania

Responsabilités

NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services. Job Summary Drive the growth of NBC’s Islamic Banking portfolio by proactively acquiring new customers, building and deepening business relationships, and growing assets (financing) and liabilities (deposits) in full compliance with Shari’ah principles. The Relationship Manager – Islamic Banking is the primary commercial interface between the Bank and its Islamic Banking clients, championing the Bank’s Lariba proposition across Retail and Business Banking segments. In the absence of, or as delegated by, the Head of Islamic Banking, the Relationship Manager assumes responsibility for day-to-day operational leadership of the Islamic Banking team, ensuring continuity of business development, customer service standards, and Shari’ah compliance at branch level. Job Description Key Accountabilities – Business Development & New Customer Acquisition 35% Owns end-to-end business development for the Islamic Banking book, with a strong emphasis on bringing new-to-bank customers and expanding market penetration. In the absence of the Head, represents Islamic Banking in key client engagements and business review forums. – Develop and execute a personal business development plan with monthly acquisition targets for new Islamic Banking customers across financing and deposits, reporting progress to the Head of Islamic Banking. – Proactively identify, prospect, and convert new-to-bank clients including individuals, SMEs, and institutions, leveraging market intelligence, referrals, community networks, and digital leads. – Drive deposit mobilization by marketing Lariba savings, current, and investment accounts, meeting or exceeding assigned liability growth targets each quarter. – Originate and structure Lariba financing proposals (Murabaha, Ijarah, Musharaka, etc.) in collaboration with the Credit Unit, ensuring deals are Shari’ah-compliant, commercially sound, and within credit policy. – Identify untapped market segments and geographic opportunities and recommend product or pricing adaptations to the Head of Islamic Banking to capture those segments. – Represent NBC at community events, Islamic finance seminars, and trade forums to raise brand visibility and generate business leads. – In the absence of the Head of Islamic Banking, lead client meetings, business pitches, and negotiations at the required authority level to ensure no pipeline opportunity is lost. – Customer Relationship Management & Retention 25% Manages an active portfolio of Islamic Banking clients, ensuring high satisfaction, wallet deepening, and strong retention to sustain long-term revenue growth. – Maintain a structured portfolio management system, conducting regular client review meetings and ensuring timely renewals, top-ups, and cross-sell opportunities are captured. – Serve as the primary point of

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