EQ
Senior Officer Card Operations at Equity Bank Tanzania
CDIil y a 3 jours
Job Description
Dar es Salaam
CDI
Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
Responsabilités
Reports to Manager – Digital Operations Date July 2026 Function Level Senior Officer Basic Purpose To manage the end-to-end chargeback and dispute resolution process, ensuring timely handling, regulatory compliance, and minimization of financial losses while enhancing fraud detection and prevention controls. Main Duties and Responsibilities – Manage the full lifecycle of chargebacks from initiation to resolution, ensuring all cases are processed accurately and within scheme-defined timelines. – Conduct detailed investigations into disputed transactions by analyzing transaction data, customer behavior, merchant evidence, and system logs to determine validity. – Engage with card schemes (Visa, Mastercard), merchants, acquiring banks, and internal stakeholders to resolve disputes efficiently and within prescribed timelines. – Ensure strict compliance with card scheme rules, documentation requirements, and regulatory guidelines to avoid penalties and financial exposure. – Track and monitor chargeback volumes, trends, and financial impact, providing regular reports and insights to management. – Identify root causes of chargebacks, including fraud, operational gaps, or system weaknesses, and recommend corrective and preventive measures. – Collaborate with Fraud, Risk, and Card Operations teams to strengthen controls and reduce chargeback ratios. – Maintain proper documentation, audit trails, and case records to ensure full audit and regulatory compliance. – Continuously review and improve chargeback processes to enhance efficiency, reduce turnaround times, and improve customer experience. – Support implementation of fraud prevention tools and monitoring mechanisms to proactively reduce dispute volumes. Knowledge, Skills and Experience – Strong knowledge of card operations, disputes, and chargeback processes. – Understanding of Visa/Mastercard rules and timelines. – Strong analytical and investigative skills. – Attention to detail and risk awareness. Education – Bachelor’s degree in Business, Finance, Banking, or a related field. Work Experience – Minimum five (5) years in card operations or disputes.
---
[Click the Apply button below to apply, and Create my CV to build a CV tailored to this offer, professionally]
Ready to apply?
Create a CV tailored to this offer
You are recruiting?
Find candidates on TAF4ALL🚀 Boost your application
Stand out with a professional CV and a personalized cover letter generated by AI in 3 minutes.
🇨🇦
Canadian employers are also recruiting in Africa
Real offers from Canadian employers who are explicitly looking for candidates outside Canada. No agency, no fees — you apply yourself.
Expert Application Advice
When tailoring your CV for Equity Bank Tanzania, don't just list your achievements—show how you meet les compétences demandées dans l'annonce with concrete African market examples and local impact metrics to stand out.
Commercial banking — Banks conduct thorough background checks. Ensure your references are reachable and briefed. Knowledge of local banking regulations (COBAC/BCEAO) is often a final-round eliminator.
Measurable achievements — At this level, back every skill with a precise example and a quantified result. Prepare 2-3 strategic questions about this organization's current challenges — candidates who anticipate difficulties are consistently rated higher.
🎯 Make your application ATS-ready
ATS (Applicant Tracking Systems) are the software recruiters use to automatically filter CVs before any human reads them. Our CV builder is specifically designed to pass these filters — and it takes under 3 minutes.
Create my ATS CV → Career advice powered by Taf4All
Your safety comes first — read before you go
Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
- •Never pay any amount of money — for a file, a training, a uniform, or an interview. A real employer never asks the candidate to pay.
- •Never send a photo of your ID card, passport, or banking details before you have physically verified the employer exists.
- •Always meet in a public place, during the day — never an isolated address, a private home, or a location you cannot verify in advance.
- •Tell a relative or friend exactly where you are going, with whom, and at what time — and share your live location if possible.
- •Search the company name online before going: a real business has a trace (website, reviews, other employees, an official address).
- •A salary that is far above the market rate for the position and the city is a red flag — be extra cautious.