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The Operations team at Bolt is fully responsible for strategy, marketplace health, and growth in Dar es Salaam. To build on our success, we are looking for a data-driven and results-oriented Senior Operations Specialist with a strong get-it-done attitude to help us drive operational excellence and transform the mobility industry in Dar es Salaam. About Us With over 200 million customers in 50 countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it’s all thanks to our people. Everyone’s welcome at Bolt, regardless of race, colour, religion, sex, national origin, age, disability, sexual orientation, or gender identity. We’re on a mission to make cities for people, not cars, and we were hoping you could make it happen! About The Role As an Senior operations Specialist, you will have a direct and tangible impact on local operations that you can see in real-time. If you’re ready to take full ownership of your work, disrupt the marketplace, and shape movement patterns in the urban landscape – here’s your chance! You will be leading local operations projects and working closely with other cross-functional/HQ stakeholders to support our mission to make cities more sustainable, accessible, and affordable. Your daily adventures will include: – Re-engage lost revenue by reactivating existing fleet cars – Improve engagement of active fleet cars by analysing key performance metrics and meeting fleet owners to gather insights and drive improvements – Develop and execute strategies to strengthen Bolt’s Fleet value proposition – Collaborate with HQ teams such as Central Operations, Product, Legal, Campaigns, and Marketing to retain, engage, and grow fleets – Capture fleet feedback on supply blockers and partner with teams to remove them – Identify and source new fleet partners not yet operating on Bolt – Track the incremental business impact of fleet-focused initiatives – Host regular roundtable discussions and training sessions for fleet partners on Bolt’s fleet portal About you: – You have 6+ years of experience in Operations, Startups, Strategy Consulting or other relevant organisations – You are a strong collaborator with excellent communication skills in English – You are highly analytical and have a data-driven mindset with excellent Excel/Google Sheets skills, yet are not afraid to get your hands dirty if needed – You have a strong motivation to solve problems creatively and efficiently – You thrive in a fast-paced environment – You are customer-oriented and will strive to strengthen our value proposition to ensure supply growth Experience is great, but what we look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above! Why you’ll love it here: – Play a direct role in shaping the future of mobility – Impact millions of customers and partners in 500+ cities across 45 countries – Work in fast-moving autonomous teams with some of the smartest people in the world – Accelerate your professional growth with unique career opportunities – Get a rewarding salary and stock option package that lets you focus on doing your best work – Enjoy the flexibility of working in a hybrid mode – Take care of your physical and mental health with our wellness perks – Be part of an international and diverse team, in which we ensure a cooperative work environment – Some perks may differ depending on your location.
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