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Sales and Operations Officer WE ARE HIRING Location: Dar es Salaam, Tanzania Employment Type: Full-time Reports to: CEO UzaDigit provides CRM and business management software that helps businesses manage customers, sales, inventory, and daily operations. We are seeking a proactive Sales and Operations Officer to drive growth through direct selling and supervision of Sales Agents, while coordinating customer onboarding, support, and daily technical operations. Key Responsibilities – Identify prospects, conduct product demonstrations, and close sales for UzaDigit CRM and business management software. – Achieve agreed personal sales and subscription targets, maintain a personal CRM pipeline, and follow up on quotations, trials, and subscription payments. – Monitor CRM daily to ensure leads are assigned, customer records are updated, and follow-ups are completed on time. – Supervise Sales Agents, track sales targets, and support improvements in lead conversion and customer retention. – Coordinate System Administrators and Developers, track assigned tasks, and follow up on deadlines and outstanding issues. – Coordinate customer onboarding, training, technical support, and resolution of complaints. – Track trials, subscriptions, renewals, and inactive customers, ensuring timely follow-up by the responsible team. – Maintain clear procedures for assigning work, escalating issues, and reporting progress. – Prepare weekly and monthly reports covering sales performance, customer support, system issues, and team productivity. – Conduct regular team meetings and ensure agreed actions are completed. Qualifications and Experience – Bachelor’s degree in Business Administration, Information Systems, ICT, Operations Management, or a related field. – At least two years of relevant experience in sales, sales coordination, or operations, including team supervision – Demonstrated ability to prospect, conduct demonstrations, close sales, and meet targets; practical CRM and reporting experience. – Experience coordinating a software, technology, or digital services team is an advantage. – Strong skills in Microsoft Excel or Google Sheets. – Good written and spoken English and Kiswahili. Required Skills and Attributes – Strong leadership, organisation and follow-up skills, with the ability to hold team members accountable for targets and deadlines. – Ability to translate customer concerns into clear tasks for technical teams. – Good judgement, problem-solving skills and attention to detail. – Basic understanding of software development and technical support workflows; programming skills are an added advantage. – Integrity and responsible handling of customer and business information.
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